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Employee Services Advisor
Tiffany & Co.
Cumberland
Luxury Watches and Jewelry
Full time
Posted 5 days ago
Copied
Market: RI - Providence
Industry Segment: Luxury Watches and Jewelry
Category: Human Resources
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Employee Services

  • Create high-quality employee experiences through customer support
  • Demonstrate active listening skills to provide consultation and advisory support to our employees of all levels
  • Serves as a primary contact for all questions and issues regarding Hr related policies, procedures and systems, including but not limited to benefits, compensation, learning, employee relations/performance, and payroll
  • Provide timely, accurate, and efficient resolutions of issues and tier 1 Hr inquiries using knowledge management tools
  • Escalate complex inquires or cases that need follow up
  • Monitor and follow up on all cases to ensure timely resolution on behalf of employees and managers within the established service level agreements (Slas)
  • Collaborate with Coes and HrBPs to ensure clear ownership in addition to providing insights on trends
  • Assists and complete special projects on an as needed basis

Knowledge Management

  • Consistently apply knowledge management tools and contribute new or updated information to maintain an accurate and consistent knowledge base in support of customers, peers and the Hr Team

Continuous Improvement

  • Provide input for process efficiencies or improvements as you experience them
  • Identify efficiencies through simplification, standardization, and automation of processing Hr transactions
  • Leverage employee interactions to train to and encourage self-service resources

Program Delivery

  • Along with Coes and HrIS Administration, facilitate delivery of Hr programs
  • Support the communication, knowledge management, and administration of related Coe programs to ensure effective roll-out of cyclical and ad-hoc processes

Required Qualifications:

  • Conversational spoken/written Spanish is required
  • Bachelor’s degree
  • 3+ years of work experience in Human Resources or call center environment
  • Ability to interact with employees across all levels and functions within the organization
  • Experience handling Tier 1 issues, including employee relations
  • Demonstrated ability to anticipate and respond to questions properly to ensure they are understood and messages are tailored to the individual (knowing what drives them, how messages will be received, etc.).
  • Exceptional oral and written communication skills; ability to deliver information in a concise manner
  • Adept at learning or prior knowledge of Hr Systems and applications (i.e.
  • knowledge management, case management, Oracle Hcm)
  • Ability to work independently with minimal supervision, but also enjoy working as part of a team
  • Proactive and innovative individual who demonstrates good judgment
  • Maintains calm in fast-pace environment and can effectively manage prioritization of workload
  • A client-centric attitude and ability to think differently to evolve status quo
  • High level of professionalism with ability to handle sensitive and confidential information
  • Meticulous attention to detail
  • Good working knowledge of Hr, its principles, processes and policies

Preferred Qualifications:

  • Experience in a Shared Services structure

About Tiffany & Co.

In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn.

Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality.

The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.

Employee Services Advisor
Tiffany & Co.
Cumberland
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Employee Services Advisor
Tiffany & Co.
Cumberland

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