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CARE Services Trainee
Christian Dior
New York
Luxury Fashion, Luxury Menswear
Full time
Posted 5 days ago
Copied
Market: NY - New York
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Training and Development
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Job Purpose:

The Dior Corporate Trainee participates in a program designed to identify and develop future talent for the organization across functional areas. The CARE Services Trainee is responsible for providing support to the Boutique and Corporate teams to drive exemplary client experience in all areas of product care, and after sales. The Mission of the Operations team is to drive Boutique Manager focus to the client and the associate through reducing, simplifying, and standardizing process, while optimizing business performance. By working closely with their assigned Department, the Trainee supports the organization’s short and long-term objectives through day to day administrative and long-term project work. Trainees across departments will collaborate to develop initiatives to improve business results, and present plans to Executive Leadership Team.

Tasks And Responsibilities:

  • Provide logistic, and analytic, support for all CARE Services initiatives, including launch of global program for holistic approach to product care
  • Analyzing and processing product defect claims from boutiques and credit note process with Paris
  • Detailed quality control of products and assessment of sellable, defective, repairable, and damaged of all categories with special focus on leathergoods and fine jewelry
  • Support technician for Embroidery project
    • Train on personalization machine to provide as needed support to technician, cover scheduling gaps

  • Monthly reporting on CARE Services initiatives
    • Provide analytics to measure, and report, compliance

  • Assist with special projects and ad hoc assignments as needed including visits to our boutiques and warehouse

Requirements:

  • Full-time, 6 Month Program, from January through June 2023
  • Must be available M-F, 9-6pm
  • Strong communications skills both verbal and written
  • Excellent ability to take initiative and follow-through practices
  • Solid attention to detail and accuracy
  • Must have an extremely strong sense of urgency and ability to work independently
  • Strong time management skills and prioritization with the ability to work under specific timelines and fast-paced environments
  • Knowledge of Retail Math and basic Analytics
  • Proficient in all Microsoft Office programs (PowerPoint, Excel, Word & Outlook)
    • Knowledgeable in PPT + EXCEL

  • Ability to learn quickly and retain processes
  • Background in customer service preferably in Luxury environment

About Christian Dior

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make Clients all over the world feel more beautiful, an inspiration for his successors to this day.

Christian Dior Couture, the House of Dreams, is recognized for its French heritage & vibrant culture sublimating its unique Savoir-faire and Creativity through empowering “metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Rich in exceptional heritage, with a community of more than 8.000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever.

CARE Services Trainee
Christian Dior
New York
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CARE Services Trainee
Christian Dior
New York

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