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BROBSTON GROUP

Market:CA - San Jose
Industry Segment:Luxury Menswear
Category:Customer Service
Seniority:Associate
Job Type:Full time

The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

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Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Your Opportunity

As a Customer Advisor for Zegna, you will aid in transforming a customer’s store visit into a memorable luxury shopping experience. As Brand Ambassadors, you help engage the Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Zegna collections. The Customer Advisors builds a relationship with each customer that lasts over time and begins with the quality of their welcome, the gestures, and rituals of the selling ceremony and the provision of the highest level of service.

Reporting directly to the Store Manager, you will maximize sales through retail operational excellence and support to the overall store visual and image.

Customer Advisors are the trusted advisors of fashion and style, offering to the customer the highest level of sophistication and service. The role of the Customer Advisor at Ermenegildo Zegna stands at the very center of our organization as they continue to safeguard the growth and longevity of our Brand.

How You Will Contribute

  • Provide memorable luxury in-store customer service experience by following the Zegna Selling Flow and acting in accordance with the Zegna Mindset.
  • Demonstrate an entrepreneurial mindset in developing the business.
  • Consistently and effectively networks to attract new customers and develop a customer database.
  • Consults with customers to discover their needs by exploring customer preferences and occasions for which the customers are shopping.
  • Anticipate customers expressed and unexpressed needs and wants and responds appropriately to exceed customer expectations
  • Create opportunities for customers to experience multiple Zegna brands, products and “total looks” through demonstrating relevant yet personalized mix and match options.
  • Promote Zegna Made-to-Measure service as part of the selling repertoire where appropriate to meet the customer’s current and/or future needs.
  • Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience.
  • Leverage “Zegna Stories” to support and enhance the selling ceremony –
  • Collates useful and accurate customer data and information in accordance with Zegna Crm procedures and guidelines.
  • Cultivates future customer connections with Zegna (e.g. Crm after-sales activities including Thank You notes and Follow-up phone calls).
  • Utilize Crm software as the primary tool for after-sales communication
  • Take ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage, and repair, global return policies, etc.
  • Drive and perform onsite audits of store physical inventories
  • Develop progressively in-depth knowledge of Zegna products, craftsmanship, fabrics, made-to-measure and style evolution whilst translating such knowledge into customer benefits.
  • Actively communicate customer, product and other store information within the store team to ensure customer and business needs are met.
  • When required to support the orientation of new staff through acting as a learning coach or “buddy” if assigned by the Store Manager.
  • Measure own performance using Zegna customer service and sales Kpis such as cross-selling ratio, conversion rate, average sales bill
  • Adhere to Zegna store operations and time and attendance policies and standards.

Who You Are:

  • Is passionate and open-minded
  • Ability to self-learn and self-develop
  • Generates customer delight
  • Proficient with digital technology
  • Familiar with Apple products is a plus
  • Excellent written and verbal communication skills

MarketCA - San Jose
Industry SegmentLuxury Menswear
CategoryCustomer Service
SeniorityAssociate
Job TypeFull time

The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Industry Segment: Luxury Menswear
Single Page

No longer accepting applications

No data was found
Customer Advisor
Ermenegildo Zegna
Palo Alto
Luxury Menswear
Full time
Posted 2 years ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Ermenegildo Zegna

The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

No longer accepting applications

Customer Advisor

Posted 2 years ago
Palo Alto
Market: CA - San Jose
Industry Segment: Luxury Menswear
Category: Customer Service
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page

No longer accepting applications

No data was found
Customer Advisor
Ermenegildo Zegna
Palo Alto
Luxury Menswear
Full time
Posted 2 years ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Ermenegildo Zegna

The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

Customer Advisor

Ermenegildo Zegna Group

Palo Alto

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Customer Advisor
Ermenegildo Zegna
Confidential Company
Palo Alto

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