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E-Commerce Operations Associate
Fendi
New York
Luxury Fashion, Luxury Menswear
Full time
Posted 2 weeks ago
Copied
Market: NY - New York
Industry Segment: Luxury Fashion, Luxury Menswear
Category: eCommerce, Operations
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Position Overview:

The E-Commerce Operations Associate is responsible for positively impacting the customers shopping experience by effectively training and supporting the store operations and team. The E-Commerce Operations Associate supports the store leadership team with shipping and receiving merchandise, stockroom organization, inventory control, and housekeeping activities. In partnership with the team, the E-Commerce Operations Associate participates in the replenishment process to ensure outstanding customer service and product placement.

Essential Duties & Responsibilities

  • Will be responsible for the instore fulfillment, packaging, and timely shipment of all online orders to ship from store (Sfs)
  • Will be responsible for maintaining an organized consumer facing buy online and pick up (Bopis) staging area, ensuring that all expired Bopis orders are processed per policy.
  • Will be responsible for maintaining and inventorying all Bopis/Sfs supplies to ensure emergency supplies need not be purchased.
  • Partner with store leadership to access supply ordering portal to place timely orders to avoid delays in Bopis/Sfs fulfillment. In preparation for key moments (i.e. Sales, Product launches, etc…).
  • Responsible for training all teammates and checking for understanding on all Omni Channel functions.
  • Will leverage available training materials and conduct hands on training will All teammates.
  • Responsible for reviewing previous days/weeks fulfillment results ensuring they meet/exceed expectations.
  • Will partner with leadership to gain access to Bi (Business Intelligence) reporting and leverage the data to drive positive results towards a 90% Omni Fulfillment rate across Sfs and Bopis.
  • Partner with store leadership for investigation and reconciliation of any inventory discrepancies found during Sfs fulfillment process.
  • Will be responsible for reviewing previous days/weeks results and leverage the data to drive positive results.
  • Will be encouraged to drive Omni specific store contests & recognition in store.
  • Consistently models Fendi’s service standards and selling ceremony.
  • Proactively seek personal learning and development opportunities to elevate leadership skillset and individual performance.

Additional Information job Skills, Requirements & Attributes:

  • 2 years of operational experience within retail.
  • Ability to work a flexible schedule to meet the needs of the business, including holidays, nights, and weekends.
  • Ability to receive feedback and take action when appropriate.
  • Demonstrated business acumen.
  • Demonstrated ability to communicate effectively with store leadership and store team.
  • Demonstrated collaborative skills and ability to work well within a team.
  • Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment
  • Computer and technology proficient.
  • Ability to perform all Essential Job Functions
  • Ability to move or handle merchandise up to 25lbs.
  • Experience with Sfs (Ship From Store) programs.

About Fendi
The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first FENDI boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. The collaboration with the late Karl

Lagerfeld began back in 1965 and lasted 54 years, in 1992 Silvia Venturini Fendi seconded him in the Artistic Direction. In 1994 she is given responsibility of Leather Goods Accessories and then the direction of the Menswear line. In 2000 the LVMH Group acquires FENDI becoming in 2001 its majority shareholder.

In September 2020 Kim Jones is appointed Artistic Director of Couture and Womenswear, while Delfina Delettrez Fendi, fourth generation of the Fendi family, joins the Maison as Artistic Director of Jewelry.

Today FENDI is synonymous with quality, tradition, experimentation and creativity. www.fendi.com @fendi

E-Commerce Operations Associate
Fendi
New York
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E-Commerce Operations Associate
Fendi
New York

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