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Department Manager, Leather
New York
Luxury Fashion, Luxury Menswear
Full time
Posted 2 weeks ago
Market: NY - New York
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Retail Store Management
Seniority: Manager
Job Type: Full time

Marketplace Role

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Job Description


Celine is looking for a Leather-Goods Department Manager to join its Madison Avenue Boutique in New York. This position is responsible for the overall management of staff, merchandise and customer experience. The Department Manager will also be responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing associates to the next level.

Your Impact


  • Meet sales goals set forth by the Merchandising and Retail Teams
  • Manage and motivate sales team to provide the highest level of customer service in order to achieve maximum sales results
  • Manage the use of all client relationship resources ( training tools, client books, etc.) to provide personal assistance to customers
  • Manage and motivate the level of floor supervision to achieve maximum sales results
  • Develop events/incentives that will continue to grow customer base, with particular emphasis placed on building local market

Customer Service:

  • Maintain the highest degree of customer service every day
  • Assist sales associates with various customer service issues
  • Empower associates to make decisions in the best interest of providing good customer service by serving as a proactive mentor and problem solver
  • Ensure positive results on Mystery Shop Scores


  • Effective utilization of Pos system and its inventory management functions
  • Partner with logistics and product team to insure appropriate assortment
  • Provide monthly qualitative and quantitative business reports as stipulated by the Corporate Team
  • Maintain good communication with members of corporate office, mall office, repair facility and other stores
  • Administer follow-up and paperwork in an accurate and timely fashion
  • It is the obligation of the Department Manager to be fully trained in current Pos systems and to insure that the staff is proficient as well
  • Meet inventory accuracy and shrink requirements
  • Perform other projects, as assigned

Rtw Visuals:

  • Partner with the Visual Manager to manage all aspects of the department merchandising standards
  • Determine metro customer profile allowing appropriate reaction to individual trends in business
  • Support the Visual team in planning, scheduling and executing an innovative, compelling and well executed visual environment with the express purpose of enhancing the customer’s shopping experience
  • Review sales frequently, take aggressive action to correct deficiencies and maximize positive sales

Human Resources:

  • Develop and motivate staff through goal setting and regular individual and department meetings
  • Involvement in department’s succession planning by training and developing support personnel to the best of their abilities and/or the next level
  • Recruitment of candidates for all levels within the department with qualifications that meet company standards
  • Supervise personnel and enforce company policies while adhering to proper procedure regarding disciplinary action
  • Identify and develop growth potential of individual staff members
  • Identify individual and team training needs. Create and implement regular training to be followed up with a written report to training manager
  • Exhibit strong interpersonal skills in dealing with staff, peers, supervisors and the Ny and Paris corporate office


Keys For Success


  • 6+ years experience in a retail setting with emphasis on operations, store management or office administration, preferably in a luxury setting
  • Prior leather-goods experience required


  • Candidates with client books strongly preferred
  • Desire to work in a retail setting, with a focus on management
  • Passion for luxury product with an appreciation for design
  • Tech Savvy – ability to learn and utilize various software programs
  • Service orientation and customer focused
  • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays

Languages: Foreign Languages a plus

Additional Information

Celine is a fast-growing French and Leather-Goods Couture House that belongs to Lvmh group driven by a new holistic and creative project led by Hedi Slimane, its Artistic, Creative and Image Director.

Celine’s ambition is to become one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for enthusiastic, agile and passionate personalities who are eager to evolve in a demanding environment.

Our Engagement

Celine is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

About Celine

At CELINE the products are central to everything and speak for themselves. Ready to wear, leather goods, accessories and shoes: each item is crafted to be beautiful and practical, without artifice, in tune with the everyday lives of the women for whom it is designed.

CELINE’s focus is on “less but excellent”. Rooted in the present, CELINE writes its history day after day: exploration, creative energy and committed choices lie at the heart of its culture. This explains the brand’s ability to be full of surprises. Its major characteristics are sophisticated materials, a passion for detail and timeless modernity.

CELINE is a company which creates affinities, built on a clear value system: sincerity, agility, focus. Internally, everyone is a stakeholder and ambassador for a single, coherent project: to make beautiful, sincere and genuine products which empower women and give them joy in dressing and living for themselves.

CELINE looks above all for individuality and talent in those who contribute to achieving this goal, not a specific “profile”.

Department Manager, Leather
New York
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Department Manager, Leather
New York

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