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The sole mission for our Concierge is to ensure consumer happiness with Le Labo experiences and products. The day-to-day responsibilities include answering all e-mail and phone inquiries regarding online orders, Le Labo creations and lab-boutiques. This role will also help coordinate online fulfillment processes and facilitate any special requests from consumers. This is a great entry-level role for anyone interested in joining a dynamic, mindful, and growing fragrance company.
The Concierge position will be part of the Digital Team and report directly to the Global Online Client Care Manager and will work closely with all departments (product development, retail, accounting, etc.) to ensure all consumer inquiries are fully answered, and direct-to-consumer after-sales business is supported. This role is based out of our corporate office in Brooklyn, NY.
Responsibilities include but are not limited to:
Concierge Queue Maintenance
Order and Product Inquiry Resolution
Online Order Liaison
Consumer Purchase Support
Champion And Steward Le Labo Values
Le Labo is a niche perfume company, born in Grasse and raised in New York City. We sparked a revolution ten years ago and today, we remain unconventional in the luxury perfumery market.
Every fragrance is freshly hand-blended and each label is personalized, before the eyes of our clients, at the moment of purchase.
Mindful in everything we do – from fragrance creations to where we choose to open a new boutique – our primary mission is to share the beauty of our craft with the world. It is more than just product; Le Labo offers sensorial experiences, memories and a point of view. It is a lifestyle.
Our global office is based in New York City and our European office is based in London. We are also a recent addition to the Estée Lauder family.