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Hospitality Ambassador
Hermes
New York
Luxury Fashion, Luxury Menswear
Full time
Posted 2 weeks ago
Copied
Market: NY - New York
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Customer Service
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

The Team:

The Hermès Madison Maison Flagship opened in 1983 and focuses on providing extraordinary service to

clients as a part of the New York City Region. This position will report to the Director, Concierge and support the client experience and represent Hermes in all respects of their duties.

The Opportunity:

The Hospitality Ambassador is responsible for providing unparalleled hospitality by creating a welcoming environment from the front door to the sales floor. The Hospitality Ambassador is a team player, working collaboratively with sales associates in supporting with all elements of hospitality throughout the selling ceremony. The Hospitality Ambassador has a natural sense of curiosity, is an excellent multi-tasker, and has an exquisite sense of hospitality.

About the Role:

  • Create an effortless luxury environment and exceeding expectations in all hospitality services
  • Greet and welcome clients as they enter and leave boutique location
  • Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associate
  • Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner
  • Provide bespoke and high touch hospitality service to clients in collaboration with the sales team
  • Assist guests and clients with obtaining taxi or car service and support clients into cars assisting with their shopping bags or purchases as necessary
  • Provides directions if needed and partners with Concierge/Host team for obtaining car services as needed
  • Assist with directions -have general knowledge of store and neighborhood
  • Demonstrate working knowledge of all métiers (product categories)
  • Offer storytelling and history behind our products and the Maison art collection
  • Provide hospitable services, such as holding umbrellas during inclement weather
  • Alert to client service needs at all times to recognize any signs of potential danger and notify Asset Protection of any safety concerns
  • Demonstrate flexibility and adaptability to support the needs of the business and all operational duties as needed
  • All other duties assigned by supervisor

Supervisory Responsibility:

  • No

Budget Responsibility:

  • No

Decision Making Responsibility:

  • No

About You:

  • High interest in learning about all the Hermès métiers, history and art collection
  • Strong communication skills, offering warmth and graciousness in all interactions
  • Excellent customer service skills and a friendly disposition
  • Proactivity in taking care of customers in a calm, professional, and polite manner
  • Ability to provide information about the neighborhood, store services and other customer inquiries
  • Experience in a similar retail environment, or as a Concierge or Host in other high-end environments such as hotel and fine-dining
  • Works collaboratively and excels in fast-paced environment with continuously changing priorities
  • Demonstrates high level of attention to detail and ability to anticipate needs
  • Knowledge of languages in addition to English is a plus
  • Ability to work a flexible schedule according to needs of the business
  • Ability to stand for long periods of time

About Hermes

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.

Hospitality Ambassador
Hermès
New York
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Hospitality Ambassador
Hermès
New York

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