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Sales Support Associate
Hermes
New York
Luxury Fashion, Luxury Menswear
Full time, Temporary
Posted 4 days ago
Copied
Market: NY - New York
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Operations
Seniority: Associate
Job Type: Full time, Temporary

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

The Team:

The Hermès Meatpacking Boutique opened in 2019 and focuses on providing extraordinary service to clients as a part of the New York City Region. This position will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity:

The Temporary Sales Support Associate provides clerical support for both front and back of house operations in the Hop boutique.

All other duties as assigned by the supervisor.

About the Role:

  • Consistently provide high levels of service to our clients within the Hermes standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale.
  • Support the sales team with selling process; hanging merchandise, returning merchandise to floor, retrieving stock, physical preparation of stock room.
  • Organize and prioritize work station and selling floor to support the sales effort ensure all items ( bags, boxes, note cards, ribbons, stationary and the like) are stocked at all times, maintain selling floor merchandise standards, straightening, filling in, etc.
  • Support Client Service, Concierge, Doorperson, and Greeter/Host activities.
  • Support of After Sales areas as needed. Logging in repairs, contacting clients, maintain active records.
  • Answering phones in a timely manner and exhibiting friendly and appropriate customer service.

About You:

  • Strong communication skills.
  • Customer Service oriented.
  • Detail oriented.
  • Strong organizational skills.
  • Computer skills: Microsoft Office.
  • Ability to handle difficult situations with grace, compassion and composure.
  • Ability to lift between 0-25 lbs. without assistance.

About Hermes

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.

Sales Support Associate
Hermès
New York
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Sales Support Associate
Hermès
New York

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