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Apprentice
Gucci
St. Louis
Luxury Fashion, Luxury Menswear
Full time
Posted 2 weeks ago
Copied
Market: MO - St Louis
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Customer Service
Seniority: Assistant
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Job Description

Role Mission

As a Gucci Apprentice, you will provide overall support and assistance to the Executive Gg Club member in driving their business. As an Apprentice you will contribute to the achievement of the store/department sales objective, delivering the highest standards of Client Experience.

Key Accountabilities

Sales Support

  • Serve as a Gucci Ambassador by displaying a welcoming and friendly attitude to all clients entering the store and direct them to an available Client Advisor or Lead Client Advisor;
  • Support the team in the selling process, ensuring the highest level of client experience;
  • Assist Client Advisors in preparing for Vig client appointments, preparing consignments and closing transactions;
  • Providing dressing room support to Client Advisor and Client;
  • Answer, direct and transfer calls with exceptional level of professionalism;
  • Understand a customer’s needs and orienting them into the departments;
  • Interacting with customers to ensure client satisfaction.

Pos

  • Packing and providing support during payment process;
  • Facilitate store transfer requests, charge sends, and product inquiries;
  • Accurately capture client data required to close transactions per company expectations and following up on any missing and relevant information;
  • Packing and providing support during payment.

Inventory

  • Assisting the sales staff in pulling different styles and sizes from stock;
  • Assist in store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director/Team Manager – Operations.

General

  • Escalate all return and exchange paperwork to management on duty for receipt signatures to be captured with daily closing flash paperwork;
  • Knowledgeable of all Gucci products and company policies, specifically on credit, sales and customer service.

Key Requirements

  • At least 2 years of experience in luxury retail, hospitality or customer service;
  • Experience with operating Pos system, a plus;
  • Excellent interpersonal and communication skills;
  • Strong understanding of customer service needs and priorities;
  • Strong attention to detail and ability to multitask;
  • Familiar in Microsoft Word and Outlook;
  • Flexibility to work a retail schedule, which will include evenings, weekends, and holidays.

Key Behaviors

Explore Considerate

  • Thinker Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
  • Solutions Developer Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver Accountable

  • Achiever Actively gets things done, raising the bar for performance, and taking accountability for own actions
  • Agile Advocate Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals Connect
  • Connection Builder Builds trust-based relationships across boundaries and encourages collaboration
  • Adapts own style to communicate impactfully
  • People Enabler Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

Build Continuous

  • Learner Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort
  • Talent Builder Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorization

  • Qualified candidates must have the proper work authorization to work in the United States

About Gucci

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands. For further information about Gucci, visit www.gucci.com

Apprentice
Gucci
St. Louis
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Apprentice
Gucci
St. Louis

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