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BROBSTON GROUP

No longer accepting applications

Director of Client Experience, Client Services

Posted 1 month ago
Irving
Market: TX - Dallas
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Customer Service
Seniority: Director
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

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Director of Client Experience, Client Services
Louis Vuitton
Irving
Luxury Fashion, Luxury Menswear
Full time
Posted 1 month ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Position

Louis Vuitton is seeking a Director of Client Experience in Irving, TX. We are looking for a multifaceted individual who is upbeat, engaging, agile and influential!

Profile

This role is accountable for driving and leading the Client Services Center (CSC) front of house function for Louis Vuitton Americas which supports our business in North America, Canada and Mexico. You would be responsible for the delivery of service excellence, people management and driving exceptional client experience across all client touch points!

Additional responsibilities include:

  • Responsible for achieving customer service key performance indicators (KPIs), as well as center wide sales targets & objectives
  • Constantly developing and implementing initiatives which further optimizes service levels performance and client satisfaction by reviewing and analyzing key indicators on an ongoing basis (weekly, monthly and quarterly reports, VOICE and client insights)
  • Support client escalations and provide creative solutions for enhanced client experience.
  • Drive innovation across CSC in order for us to continuously exceed our client expectations and create a world class team
  • Support and drive a culture of service thus ensuring strong collaboration with the Director of Training on all training and support needs

Ideal candidates should have:

  • Experience of working within an in-house call center environment which supports a multi-channel & multi-product organization
  • Previous retail experience is required, luxury industry would be a plus
  • Consistent track record in developing impactful teams
  • Well organized and self-motivated
  • Skilled in Project Management – able to work with various business partners to develop new insights
  • Strong understanding of Digital and Retail Client Experience, Luxury Ready to Wear business and market
  • Passion for selling and styling skills across categories

Additional Information

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

We are proud to be an equal opportunity employer.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.

About Louis Vuitton

For more than 150 years, men and women at Louis Vuitton have shared the same spirit of excellence and passion, reaffirming their expertise every day, the world over. With us, every career is a journey, filled with excitement and challenge, desire and daring. There is no better way to reveal your potential. Explore, develop, innovate, create… Every journey is unique. Today, Louis Vuitton invites you to discover your own.

Director of Client Experience, Client Services
Louis Vuitton
Irving
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Director of Client Experience, Client Services
Louis Vuitton
Irving

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