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BROBSTON GROUP

Senior Inventory Coordinator

Posted 4 weeks ago
Montreal
Market: QC - Montreal
Industry Segment: Digital Fashion
Category: Operations
Seniority: Coordinator
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

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Senior Inventory Coordinator
SSENSE
Montreal
Digital Fashion
Full time
Posted 4 weeks ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Under the supervision of the Assistant Manager, Inventory Flow Operations, you will be responsible for closely ensuring the operational efficiency of inventory management processes through volume control and transfer. articles from SSENSE Montreal. You will contribute to daily compliance with standards of accuracy, speed and efficiency of operations related to inventory management. You’ll ensure a smooth workflow by quickly identifying and addressing issues to deliver an unparalleled customer experience. You will foster a positive work environment that reflects SSENSE values ​​and contributes to the achievement of company goals.

Responsibilities

Customer experience – 20%

  • Support customers in a visit model with or without an appointment. Ensure a remarkable customer experience through the presentation and management of inventory as well as the quality of after-sales services

Operations – 60%

  • Oversee individual and team objectives and ensure their achievement using defined measures and key performance indicators (KPIs)
  • Act as an ambassador with the inventory coordinators in terms of productivity and increased quality of customer service
  • Ensure the smooth running of shipping and storage operations of the goods according to high organizational standards
  • Respond to the needs of the appointment booking model when necessary and take responsibility for customer commitments
  • Build strong relationships with warehouse staff to help refine processes and provide unparalleled customer service
  • Encourage loss and loss prevention in all activities related to physical security, inventory management and transactions
  • Ensure compliance of store operational activities with corporate health, safety and maintenance, as well as SSENSE policies and protocols
  • Ensure the maintenance of the visual identity in place in the store and encourage compliance with established aesthetic standards

Leadership – 20%

  • Help build teams focused on a high quality customer experience and ensure its constant evolution through constructive communication methods
  • Act as a key player in adaptability in the context of growth and changes surrounding SSENSE
  • Encourage collaboration between inventory coordinators and sales and support teams

Qualifications

  • A minimum of two years of experience as a Senior Operations Manager in the luxury retail, service industry or customer service
  • College or university degree in logistics, commerce, management, or a relevant field
  • Experience with POS operation system
  • Ability to carry heavy loads (15 kg)
  • Excellent written and verbal communication skills in English and French
  • Comfortable working with the Microsoft Office suite, the Google suite and with computers and the Web
  • Flexibility for working hours that may vary due to business demands

Skills

  • Autonomy, sense of organization and great attention to detail
  • Ability to work in a team and strong interpersonal skills
  • Customer satisfaction and strong problem solving skills
  • Ability to multi-task in a fast-paced environment while providing attentive, high-quality service
  • Exhibits a high level of maturity and integrity
  • Strong knowledge of mobile technologies and applications

About SSENSE

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

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Senior Inventory Coordinator
SSENSE
Montreal
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Senior Inventory Coordinator
SSENSE
Montreal

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