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BROBSTON GROUP

Assistant Manager

Posted 4 weeks ago
Green Hills
Market: TN - Nashville
Industry Segment: Luxury Watches and Jewelry
Category: Retail Store Management
Seniority: Manager
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

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Assistant Manager
Watches of Switzerland
Green Hills
Luxury Watches and Jewelry
Full time
Posted 4 weeks ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Job Objective

The Assistant Manager will be responsible for assisting in the management of general store functions, with a primary focus on providing excellent client service, cultivating a professional and pleasant environment for all staff members, setting standards for each associate for which he/she is accountable and working closely with others on the management team.

Responsibilities

  • Achieve and exceed goals through sales strategies, clientele, sourcing new customers and maintaining and building productive long-term relationships with existing customers
  • Stay current with market competition, industry, watch trends and customer shopping behaviors
  • Demonstrate strong business acumen; strategically forecast, plan and budget to the needs of the business (i.e., payroll, staffing, etc.)
  • Manage daily operational tasks according to SW standards including selling and service
  • Serve as a leader within the building in support of the Store Manager
  • Support an environment of teamwork, trust and collaboration with peers, customers, and supervisors
  • Develop product knowledge skills and remain aware of current collections that are in-store and on- line, cascade, and train information to the broader team
  • Foster a store environment that delivers renowned and authentic service to create a luxury customer experience
  • Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff

Working Conditions and Environment

  • Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, and holidays

Experience

  • At least 2 years of retail service experience required, preferably luxury retail environment
  • Luxury retail and/or jewelry experience is preferred

Skills

  • Current knowledge of watch trends and competition in the marketplace
  • High school diploma or equivalent; college degree or equivalent work experience preferred
  • Proficiency with Ms Office (Microsoft Word, Excel, PowerPoint, and Outlook). Experience using retail systems (i.e., labor management, inventory systems, sales reporting, etc.)
  • Ability to communicate effectively with customers and team (both oral and written)
  • Highly numerate with ability to understand and analyze sales performance
  • Leading, mentoring, and coaching members of a high performing Store
  • Proven track record of management achievements
  • Jewelry or watch product knowledge
  • Advanced selling skills and negotiation skills
  • Strong written and verbal communication skills, strong selling skills, and proficiency in Microsoft Word and Excel a must

Physical Requirements

  • May be required, occasionally, to work exceptionally, long hours
  • May be required to lift packages / boxes
  • May be required to stand up for long periods of time

Documents

  • Asm.pdf (142.78 KB)

About Watches of Switzerland

Our customers come to us because the watch they wear on their wrist matters to them – just as it matters to us. They tell us no one knows the market like we do and that they would never look anywhere else for the latest collections and the best service. Because of that, some of our customers have been with us for over 50 years – we like to think of them as ‘friends of the business’.

There are 4 Watches of Switzerland showrooms in the United States, including dedicated Rolex, Breitling and Omega boutiques.

At each you’ll find the same warm welcome and personal approach, where no question is too hard and no request too much.

Although we can’t offer you a glass of champagne here on our website, we hope you feel especially welcome and enjoy browsing our collections. If there’s anything we can do to help you as you search for your perfect timepiece, please don’t hesitate to contact us. If you’d like to arrange a viewing to come and try on a watch before you purchase, we’ll be happy to welcome you into one of our stores. We’re here to help.

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Assistant Manager
Watches of Switzerland
Green Hills
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Green Hills

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