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BROBSTON GROUP

No longer accepting applications

Private Client Assistant

Posted 2 weeks ago
New York
Market: NY - New York
Industry Segment: Digital Fashion
Category: Retail Sales
Seniority: Assistant
Job Type: Full time
Remote? Fully Remote

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

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Private Client Assistant
Moda Operandi
Remote
Digital Fashion
Full time
Posted 2 weeks ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Salary Range: $40,000 min to $60,000 max, based upon experience

This is a remote, NY metro area based position.

Position Summary:

The Private Client Assistant is responsible for consistently providing a superior level of customer service to both the internal and external client. This role provides administrative support to the Private Client Advisors, indirectly driving sales, increasing customer conversion and retention.

What You’ll Do:

  • Support Private Client advisors in building compelling bespoke and curated content edits for one to one client communication to maximize client engagement and achieve revenue plans
  • Continually assess assigned client books to identify gaps in communication and partner with Private Client Advisors to develop strategies to prevent client lapse
  • Respond to customer queries and account support needs effectively and efficiently, acting with a sense of urgency
  • Assist in placing client orders as needed
  • Liaise with cross functional partners to solve for all client needs including but not limited to return requests, late orders, damaged or incorrect order items, etc.
  • Assist with planning and execution of all private client appointments ensuring product merchandising standards are met
  • Coordinate all consignment orders and if needed, physically transport merchandise to client and/or Private Client Advisor
  • Provide administrative support for travel coordination, expense reporting and event planning
  • Work closely with merchandising teams to process special orders and ensure all delivery and special needs to clients are met

Who You Are:

  • Bachelor’s Degree with an emphasis in fashion merchandising, creative writing or graphic design preferred
  • 2+ years of experience as a stylist assistant, project manager or related role within luxury fashion or ecommerce
  • Excellent English verbal & written communication skills required. Fluency in a second language advantageous
  • Outstanding interpersonal skills and ability to build and maintain relationships. Must be comfortable flexing communication style to support various personalities and work styles
  • Have a keen understanding of the luxury client attributes, needs and expectations
  • Strategic, holistic thinker with a proven ability to drive action and change in a growing, start-up environment
  • Ability to manage multiple tasks at once required
  • Autonomous self-starter and confident decision-maker, able to work independently and as part of a team
  • Ability to project an approachable and professional image in personal appearance, manner, and demeanor

Benefits of Joining Moda Operandi:

  • Medical, dental & vision coverage
  • 401k matching
  • Annual bonus program
  • Generous Pto policy
  • Summer Fridays
  • Winter Recess
  • Pet Insurance discounts
  • Mental Health support including Head Space
  • Wellness Program including memberships to HeadSpace, Carrot & OneMedical
  • Generous merchandise discounts

The job description is to be used merely as a guide of expectations rather than an exhaustive list of all duties and competencies. All requirements and skills are subject to change as business needs evolve.

About Moda Operandi

Moda Operandi was founded in 2010 out of the idea to empower people through exceptional fashion design. As a former Vogue editor, Moda co-founder Lauren Santo Domingo noticed a disconnect between the bold, expressive fashion from the runways and what she saw in stores. Then, she saw an opportunity.

Today, it is our mission to make it easy for fashion designers to grow their business and consumers to realize their personal style. Moda is the only place in the world where fashion designers can sell their most creative work, including less commercial and one-of-a-kind pieces to a global audience of fashion-engaged consumers who want to shop them.

The Moda Operandi platform carries hundreds of brands and designers across women’s, men’s, fine jewelry, and home. Moda has over 400 employees globally, ships to 125 countries, and has raised nearly $300 million in funding from top-tier investors.

Join us as we build the world’s leading e-commerce platform for fashion discovery.

Private Client Assistant
Moda Operandi
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Private Client Assistant
Moda Operandi

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