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BROBSTON GROUP

Customer Service Rep

Posted 2 weeks ago
Sunrise
Market: FL - Sawgrass
Industry Segment: Department Stores
Category: Customer Service
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

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Customer Service Rep
Neiman Marcus
Sunrise
Department Stores
Full time
Posted 2 weeks ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

The Customer Service Rep is responsible for supporting the Assistant Store Manager at the point of sale. The Customer Service Rep assists customers in a timely and efficient manner with merchandise, sales returns, exchanges, credit account inquiries and opens new credit accounts.

  • Administrative duties include: answering phones in a courteous manner, completing daily cash office reports and deposits, and monitoring POS pay outs.
  • Must also adhere to the company’s Customer Service Standards as well as all stated policies.
  • Assists customers and associates in friendly, timely and efficient manner at the register
  • Conduct merchandise transactions including sales, Option 7 orders, online order store pick up, returns, exchanges, credit account inquiries, opening credit accounts
  • Opens and closes registers
  • Completes daily sales deposit and corresponding paperwork
  • Monitors POS paid outs
  • Clientele entries into access system
  • Send returned merchandise back to the floor in good condition with proper tickets attached

Qualifications

  • High School Diploma
  • 2+ years of customer service experience preferred
  • 1+ years of cash handling experience and 1+ years of retail experience
  • Basic Computer skills
  • Must be willing to work a flexible schedule based on business needs including evenings, weekends and holidays

Additional Information

  • Posting Date: Oct 31, 2022
  • Overtime Status: Non-exempt

About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

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Customer Service Rep
Neiman Marcus
Sunrise
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Customer Service Rep
Neiman Marcus
Sunrise

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