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BROBSTON GROUP

No longer accepting applications

Lead for NM Cafe Front of House

Posted 4 weeks ago
Mclean
Market: VA - Tysons
Industry Segment: Department Stores
Category: Customer Service
Seniority: Supervisor
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

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Lead for NM Cafe Front of House
Neiman Marcus
Mclean
Department Stores
Full time
Posted 4 weeks ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Responsibilities & Duties

  • Sets and maintains the standard for staff as to personal hygiene, cleanliness of the restaurant, interaction between Associates, and store family, maintaining the high quality in service, food, beverage, and other items pertinent to the overall dining experience
  • Creates efficient and flexible restaurant schedules in partnership with key kitchen staff to identify specific needs in their respective area
  • Coordinates with key kitchen staff to obtain necessary food items to cover menus and special events, maintaining awareness of inventory quantity and quality control standards to avoid waste
  • Coordinates with key dining room staff in the preparation and follow-through of daily guest service
  • Notes any lapse in service standards that may be experienced by guest and relays awareness and appropriate communication to staff
  • Completes daily, weekly, and monthly reports to forecast business and sales projections
  • Plans schedules, keeps track of inventory, and budgets
  • Delegates responsibilities to Associates and follows up on completion
  • Supports coordination and execution of special events
  • Reviews catering prospectus details to ensure accuracy of guest count, etc.
  • Responsible for all rentals, labor, beer, wine, and other variables that may be included but not listed
  • Builds relationship with customers, behaving as representative of the restaurant

Qualifications

  • High School Diploma or Ged preferred
  • Excellent oral and written communication skills
  • Strong attention to detail
  • Ability to work autonomously
  • Motivated and results-driven
  • Knowledge of proper placement of china, glass, and flatware for table settings
  • Thorough knowledge of order of service and proper placement of table settings (e.g., china, glass, flatware), food, and beverage as indicated by the kitchen ticket and the guidebook
  • Thorough knowledge of food, including preparation and culinary terminology
  • Ability to interact graciously with the public and handle multiple duties at the same time
  • Exceptional customer service and problem-solving skills
  • “Win together” mentality
  • Basic proficiency with Ms Office Product Suite preferred
  • Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds
  • Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays

Competencies

Passion for People

  • Works well with others, listens effectively, adapts to various working styles, and shares necessary information
  • Promotes and provides a collaborative environment for Associates
  • Supports coworkers in learning and developing job-related skills
  • Partners with People Managers to offer observations on performance of coworkers and identify opportunities for growth
  • Takes ownership of internal and external customer problems and resolves them quickly

Passion for Business

  • Applies knowledge of internal and external customers and / or market to develop business
  • Prioritizes tasks and uses effective time management practices to meet established team deadlines
  • Understands how team’s work contributes to general department and company goals
  • Contributes to and partners with coworkers on accurate and organized completion of work
  • Supports coordination of team tasks and activities as needed
  • Models perseverance and resilience in a fast-paced, changing environment

Passion for Personal Growth

  • Continuously builds skills and knowledge through training, coaching, and career experiences
  • Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
  • Conveys energy and enthusiasm for NMG and personal work
  • Adapts personal approach in response to diverse situations and people
  • Responds to unexpected changes in work environment with creativity and resilience
  • Establishes and upholds high personal standards for individual work and environment
  • Maintains a customer-centric mentality versus a solely store-centric one

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Additional Information

  • Posting Date: Oct 27, 2022
  • Overtime Status: Non-exempt

About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

Lead for NM Cafe Front of House
Neiman Marcus
Mclean
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Lead for NM Cafe Front of House
Neiman Marcus
Mclean

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