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BROBSTON GROUP

Retail Sales Assistant, Personal Shoppers

Posted 3 weeks ago
Chicago
Market: IL - Chicago
Industry Segment: Department Stores
Category: Retail Sales
Seniority: Assistant
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

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Retail Sales Assistant, Personal Shoppers
Neiman Marcus
Chicago
Department Stores
Full time
Posted 3 weeks ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Summary Statement:

Our clients are always at the center of what we do, and the Personal Stylist service goes above and beyond to delight our clients with wardrobe consultations, head-to-toe styling, behind the rope access to merchandise, and on-demand personal styling for any/all of their fashion needs.

We are looking for a for a professional and enthusiastic team player, with a demonstrated commitment to customer service excellence to assist our Personal Stylist in creating a memorable experience for our customers. This person will be responsible for assisting his/her stylist with client communication, outfit recommendations, and operational support during the selling process.

Responsibilities & Duties

  • Assist the Personal Stylist in preparing and executing selling appointments
  • Ring transactions at POS
  • Process merchandise for Fashionphile Service
  • Completing post appointment follow up, including order tracking, alterations, thank you notes
  • Help organize appointment scheduling
  • Enter and maintain precise clientele information
  • Assist with Digital selling and Social media presence
  • Assist in organizing gifting initiatives and experiences for Top Clients
  • Ensure all unsold merchandise is returned to stock
  • Ensure cleanliness of fitting rooms using housekeeping and maintenance services when necessary

Job Requirements

  • Excellent organizational and follow up skills
  • Excellent oral and written communication skills
  • Computer and systems proficiency
  • Fashion sensibility
  • Previous sales or retail experience is a plus

Qualifications

  • Experience working in a fast-paced environment
  • Styling, fashion and/or fashion retail experience is required
  • Experience with Microsoft Excel, Teams and Sharepoint
  • Any additional duties and responsibilities including projects, tasks, and activities as required
  • High School Diploma / equivalency required.
  • Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Competencies

Passion for People

  • Approaches each internal/external customer interaction in the spirit of developing a trusting, long-term relationship
  • Strong problem-solving skills, takes ownership of internal/external customer problems and resolves them quickly
  • Consistently displays responsible, honest and ethical behavior towards peers, customers, partners, vendors and others in the organization

Passion for Business

  • Continually expands personal knowledge of new products, services, solutions and/or offers, and uses that knowledge to gain internal/external customers
  • Stays up to date on digital tools and is willing to constantly learn new technology and try new ways of working
  • Thinks creativity when faced with business challenges/opportunities; exhibits a “can-do” attitude and willingness to overcome challenges

Passion for Personal Growth

  • Continuously builds skills and knowledge through training, coaching, and career experiences
  • Conveys energy and enthusiasm for Neiman Marcus Group and personal work
  • Adapts personal approach in response to diverse situations and people
  • Responds to unexpected changes in work environment with creativity and resilience; Demonstrating flexibility and ability to adapt to changes

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Additional Information

  • Posting Date: Oct 13, 2022
  • Overtime Status: Non-exempt

About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

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Retail Sales Assistant, Personal Shoppers
Neiman Marcus
Chicago
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Retail Sales Assistant, Personal Shoppers
Neiman Marcus
Chicago

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