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Market:TX - Dallas
Industry Segment:Department Stores
Category:Client Development
Seniority:Associate
Job Type:Full time
Remote? Fully Remote

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

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Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Summary Statement:

The Analyst of Client Experience Performance role is responsible for understanding, defining, collecting, and monitoring customer level data that will be used to provide insights to elevate customer experience and growth of loyal customers. This role is assigned to the Client Experience team and will have a primary responsibility to help guide the strategic conversations using data pulls and analysis. Business will leverage data and insights provided by Analyst, Client Experience, to identify client segments to deepen and strengthen relationships with Neiman Marcus brand.

Responsibilities & Duties

  • Conduct exploratory data analysis, mine data, and prepare modeling datasets from multiple data sources for key stakeholders.
  • Filter data by reviewing the data output as well as commonly used performance indicators to locate and correct code problems.
  • Interpret data, analyze results using statistical techniques and provide ongoing reports.
  • Collaborates with key stakeholders to understand goals of the data use and utilize that to check / verify data before distribution.
  • Identify, analyze, and interpret trends or patterns in complex data sets.
  • Work with leadership to prioritize business and information needs.
  • Locate and define new process improvement opportunities.
  • Tracks progress of client performance, identifying opportunities for additional support and development.
  • Empower Stakeholders with automation of data output, utilizing the business intelligence landscape.
  • Be a driver of results: Define KPI’s and business outcomes while establishing a framework to achieve.

Qualifications

  • B.A./B.S. in Business Administration, Marketing or related field, Information Technology, or equivalent experience.
  • Proficient in SQL, Microsoft Outlook, Excel, and PowerPoint.
  • Knowledge of dashboard production applications, preferably Qlik.
  • Ability to translate business requirements into critical data dependencies and requirements, while setting a realistic expectation on deadlines.
  • Self-Starter: Has demonstrated ability to work in a fast-paced environment where continuous innovation is desired, and ambiguity is the norm.
  • Demonstrates analytical problem-solving abilities.
  • Excellent written & verbal communication skills.
  • A collaborative working style with a strong focus on execution and results.
  • Associates must be willing to work a flexible schedule based on business need, which may include evenings, weekends and holidays
  • Travel: as needed/minimal

Additional Information

  • Posting Date: Aug 29, 2022
  • Overtime Status: Exempt

MarketTX - Dallas
Industry SegmentDepartment Stores
CategoryClient Development
SeniorityAssociate
Job TypeFull time
Remote? Fully Remote

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Industry Segment: Department Stores
Single Page

No longer accepting applications

No data was found
Analyst, Client Experience Performance
Neiman Marcus
Remote
Department Stores
Full time
Posted 1 year ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

No longer accepting applications

Analyst, Client Experience Performance

Posted 1 year ago
Dallas
Market: TX - Dallas
Industry Segment: Department Stores
Category: Client Development
Seniority: Associate
Job Type: Full time
Remote? Fully Remote

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page

No longer accepting applications

No data was found
Analyst, Client Experience Performance
Neiman Marcus
Remote
Department Stores
Full time
Posted 1 year ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

Analyst, Client Experience Performance

Neiman Marcus

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