The Cross Functional Order Specialist is responsible for the accurate daily processing and analysis of repair orders and material inventory including both systematic and physical movement of merchandise throughout the TSC. The CFOS will support daily workflow peaks throughout the facility as well as supporting low staffing as needed. In each role the CFOS reviews repair orders and their merchandise to ensure accuracy and identify potential issues. In addition, the Specialist stages repair orders for movement through the facility, while maintaining merchandise security.

What You’ll Do

• Provide functional coverage in varying departments as needed to ensure business goals are met
• Provide efficient, timely and accurate physical and systematic analysis, processing and movement of repairs and material in departments across the facility
• Identify and communicate potential order issues
• Ensure accurate order information, including but not limited to item description, order type, complete repair request and identification of counterfeit merchandise
• Act as a liaison between the Service Center and all internal customers and relevant vendors
• Respond professionally to all telephone calls and emails in a timely manner
• Proactively work with management with any repair service issues and/or customer escalations
• Assist management with projects, flex assignments and/or ongoing tasks to meet the needs of the business as needed
• Act as an internal customer advocate by working with all departments at the TSC and obtaining information necessary for resolution of customer issues
• Identify opportunities for process improvement and collaborate accordingly with responsible parties

Required Qualifications:

• Undergraduate degree
• 2 years’ business experience with strong operational background
• Experience working in an operations, technical or luxury retail environment
• Ability to work using microscope for extended periods
• Proficiency with Microsoft Excel, Word and Outlook
• Knowledge in AS400, MIPS, POS or Compass
• Flexible work schedule and ability to work overtime when as needed, including possible weekends
• Customer Service orientation
• Strong attention to detail
• Strong English language verbal and written communication skills
• Ability to shift tasks to meet daily business needs
• Strong initiative and the ability to work without constant direction
• Demonstrated ability to identify and provide resolution for areas of improvement
• Excellent organizational abilities to manage and prioritize multiple tasks
• High ability to collaborate, build strong business relations and influence without direct authority

Preferred Qualifications:

• Completion of Graduate Gemology degree or completion of courses
• Previous microscope experience
• Knowledge of shipping and tracking systems

The hiring range for this position ranges from $21.34 – $28.86/hr. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.