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BROBSTON GROUP

No longer accepting applications

Fraud Escalation Agent (MNR Agent)

Posted 3 weeks ago
New York
Market: NY - New York
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Finance
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

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Fraud Escalation Agent (MNR Agent)
Saks Fifth Avenue
New York
Luxury Fashion, Luxury Menswear
Full time
Posted 3 weeks ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Role Summary:

Fraud Escalation Agents are charged with protecting Saks from unauthorized financial activity. On a daily basis, Fraud Escalation Agents protect the company by conducting reviews of customer inquiries specific to fraud and non-fraud risk.

This is a cross-disciplinary position that requires Agents to possess exceptional judgment, well-developed critical thinking and communication skills, and the ability to operate in uncertain and unusual situations. This position requires thoughtful customer interaction and a strong investigative mindset. This position requires the ability to respond to inquiries, collaborate with multiple business partners, and make business-appropriate decisions while working independently.

Key Qualifications:

  • 2-3 years of experience in a customer service-facing role or a fraud/investigative function in a high-growth, fast-paced environment
  • Bachelor’s degree or equivalent work experience (if applicable)
  • Experience with Microsoft suite systems or programs highly preferred
  • Exceptional communication, analytical, and written skills highly preferred
  • Ability to work Days, Evenings and Weekend schedules/hours
  • Experience analyzing merchant credit risk
  • Demonstrated judgment in ambiguous situations
  • Experience communicating directly and indirectly with customers
  • Well-developed analytical and critical thinking skills
  • Requires the ability to work cross-functionally with various teams
  • Strong understanding of remote work resources such as video conferencing, Voip, and shared use of documents/smart sheets
  • Must be fully vaccinated against Covid-19 and, if hired, present proof of vaccination prior to beginning employment.

Role Description:

  • Evaluate high-risk transactions for potential fraud; research past activity; collect information from online and offline sources, and directly from customers via phone.
  • Conduct investigations and collect information from a wide variety of sources including open sources, databases, and banks in relation to customer inquiries
  • Provide law enforcement with detailed data to assist them with conducting investigations when applicable
  • Answer customer calls related to fraud inquiries and has professional customer-facing conversations
  • Partner with offshore resources and management to assist in applying our total fraud strategy
  • Resolve customer contact cases related to fraud and abuse in a timely manner
  • Action any other duties as assigned by the manager related to fraud

Your Life and Career at Saks:

  • Exposure to rewarding career advancement opportunities
  • A culture that promotes a healthy, fulfilling work/life balance
  • Benefits package for all eligible full-time employees (including medical, vision and dental).
  • An amazing employee discount

About Saks Fifth Avenue

Saks Fifth Avenue first opened its doors in 1924, taking up a full city block on one of the world’s most prestigious shopping streets. Since then, Saks has changed the luxury retail game and become an icon of style and innovation—from world-famous window displays and impactful in-store art exhibitions to unforgettable, curated designer collections and a seamless online shopping experience.

The Saks team is at the cutting edge of high-end fashion, bringing the new luxury experience to customers far and wide. At the core of the Saks culture is a commitment to people—whether it’s surprising and delighting shoppers, supporting the growth of every team member or using the Saks platform to create change and champion causes.

Fraud Escalation Agent (MNR Agent)
Saks Fifth Avenue
New York
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Fraud Escalation Agent (MNR Agent)
Saks Fifth Avenue
New York

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