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BROBSTON GROUP

Boutique Watchmaker

Posted 3 weeks ago
Short Hills
Market: NJ - Northern
Industry Segment: Luxury Watches and Jewelry
Category: Jeweler
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

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Boutique Watchmaker
Cartier
Short Hills
Luxury Watches and Jewelry
Full time
Posted 3 weeks ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Overview

The main purpose of the Cartier Boutique Watchmaker is to provide immediate service to clients entering the Boutique. This includes providing detailed analysis for the purpose of the repair, being processed at the Watchmakers Location or the RTC, without interruption, including all services and components.

Cartier Boutique Watchmaker – Short Hills, NJ

Key Responsibilities

Diagnosis/Services

Evaluation of products

  • Watches
  • Clocks
  • Some Accessories where applicable

Selection of Proper Services to be carried out by the Watchmaker according to Brand Policy to complete Diagnosis and perform services that include the following

  • Complete Service
  • Internal Service
  • Polishing Service (Where applicable)
  • Quick Service
  • Bracelet/Strap Service

These services will include the following types of calibers:

  • Quartz
  • Mechanical
  • Automatic
  • Chronographs
  • Complications
  • Perpetual Calendars
  • Tourbillions
  • High Jewelry

In Diagnosis the watchmaker must provide precise and concise communication to either the Sales Associate or the Client themselves regarding the servicing of their product being examined under the extreme testing. The evaluation requires that the following is considered:

History

  • Previous services performed
  • Warranty
  • Sales
  • Intervention
  • Product History
  • Quality Conquest
  • Network Feedback
  • Conditions
  • Physical Condition
  • Case/Bracelet
  • Functionality
  • Water Resistance
  • Movement Tolerances

Rate

  • Amplitude
  • Beat error
  • Lower Working Limits
  • Consumption
  • Battery load

Following outlines, to ensure that products and services are being allocated to the proper locations in a timely fashion

  • Boutique
  • RTC
  • Brand-Approved Vendors
  • Inter-Network Locations
  • Movement Exchange

Fitting of:

  • Dial
  • Hands
  • Stem

Case Assembly

  • Gluing
  • Component Fitting
  • Water Resistance
  • Watchmaking

Practices

  • Hairspring Adjustments
  • Escapement
  • Oiling
  • Tolerances
  • Theoretical Knowledge

Communication

Communicate in a professional and informative manner, diagnostic results to:

  • Boutique Personnel
  • Manager/Director
  • Sales Associates
  • CSR
  • Clients when necessary

Provide the Technical Supervisor/Director with feedback related to quality issues found with new and existing product during the repair processes

  • Components
  • Tools
  • Equipment
  • Maintenance
  • Participate in Maison Sponsored Events
  • Product Launches
  • VIP Events

Trainings

Participate in Brand Trainings at the RTC

  • Routine Refreshers
  • Evolution
  • Calibers
  • Processes
  • Tolerances
  • Equipment/Tools
  • Brand Objectives and Policies

Education:

  • Certification from an Accredited Watchmaking School

Required experience:

  • 2-5 Years of working with Luxury Watches/ Products
  • RTC Training Program

Technical skills / abilities:

  • Basic Calibers
  • Quartz
  • Mechanical
  • Automatic
  • Chronographs

Basic knowledge of Watch Complications

  • Perpetual Calendars
  • Tourbillions
  • High Jewelry
  • Personal skills:
  • Computer Skills
  • Knowledge of Sap
  • Ability to handle multiple tasks simultaneously is required.
  • Ability to work with a team in a fast-paced environment is required.
  • Strong organizational, interpersonal & communication skills

About Cartier

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

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Boutique Watchmaker
Cartier
Short Hills
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Short Hills

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