Position

Louis Vuitton Americas is recruiting a highly experienced, solutions focused Product Assessment and Quality Supervisor to support their Client Care Services Center based in Piscataway, New Jersey. This role will be reporting into the Retail Support and Logistics Manager ensuring a client-oriented mindset is maintained to achieve exceptional quality goals and intake operations.

This position is responsible for leading the Product Assessment and Quality Control activities and foster achievement of the department KPI’s as well as manage, coach, and develop the team to ensure successful execution of daily operations. This role will ensure the highest level of client experience and support is delivered to clients and Retail while further developing the loyalty of the client through optimization of our care services. This role will also support the Digital and Retail network by assessment and quality control of finished goods demonstrating the brand values.

Profile

We are seeking to speak to individuals with prior management experience of direct reports with strong communication and problem-solving skills with a minimum of 3 years of prior experience in a luxury retail environment. With a proven track record in maintaining a culture that prioritizes client satisfaction, positive communication, action, and accountability, you will continuously innovate and drive the Customer Experience and strategy for the Client Care Services Center. This role integrates both strategic and tactical responsibilities that would best suit a professional who thrives in a varied and fast paced environment with the ability to build solid working relationships with a wide range of business partners. With significant knowledge in the principles and practices of an elevated Client Experience, the successful candidate will be forward-thinking, and results driven.

Additional Information

By joining Louis Vuitton, you will receive a generous benefit’s package*, including but not limited to medical coverage, a retirement plan, employee referral bonus program, gym membership and employee discounts. In addition to working with the most talented and inspirational leaders within the luxury market you will also have an opportunity to attend industry renowned training and have access to unparalleled career opportunities both within Louis Vuitton and the LVMH Group.

As a Louis Vuitton employee, you will have an opportunity to engage in our Corporate Social Responsibility efforts on both a local & global level with various communities and organizations and to also partake in initiatives to raise funds for our charity partner UNICEF.