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Market:NY - New York
Industry Segment:Contemporary FashionContemporary MenswearDepartment Stores
Category:Customer Service
Seniority:Associate
Job Type:Full time

At Nordstrom, we empower our employees to set their sights high and blaze their own trails. This is a place where your success and growth are truly a result of your own efforts and achievements.

Our teams are made up of motivated people who work hard to become leaders within the company, at all levels of the organization. These well-traveled paths show how hard work, loyalty, a competitive spirit and your unwavering commitment to the customer can take you and your career to new places.

In addition to being a great place to have a career, we’re also committed to respecting the environment and supporting our communities. To learn more, check out NordstromCares.com.

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Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

The ideal Customer Experience Specialist is motivated, detailed oriented, and committed to providing outstanding customer service every day. In this role, you’ll wear many hats from working with stylists to processing merchandise to supporting in-store events.

A day in the life…

  • Welcome customers by being an effective storyteller and skilled at engaging with diverse audiences
  • Quickly understand a customers’ needs; with an emphasis on connecting customer to a service such as Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping, etc.
  • Communicate with customers in a professional manner including but not limited to; answering phones; communication via email, providing feedback on trend, fit and style etc.
  • Understand and support of back of house processes, including inventory management and assisting with maintaining organization, cleanliness and more
  • Support event execution – point of contact for Rsvps, track customer contact information, door greeter etc.
  • For some shifts – responsible for opening and closing the building, following the proper security procedure
  • Light cleaning duties: sweeping, dusting, vacuuming, dishwashing, and restroom maintenance

You own this if you have…

  • A high level of ownership, accountability and initiative
  • The ability to identify opportunities that benefit the customer and build solutions that meet the customers’ expectations, including resolving any issues
  • The ability to quickly adapt to new initiatives, concepts, and services within the store
  • Proven success in working in a fast-paced environment with the ability to multi-task
  • The ability to frequently lift and carry between 1- 25 lbs and occasionally 25- 50 lbs
  • A basic understanding of technology tools and computer applications such as Microsoft Outlook, Booking Bug, Excel, and more

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources

A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

MarketNY - New York
Industry SegmentContemporary FashionContemporary MenswearDepartment Stores
CategoryCustomer Service
SeniorityAssociate
Job TypeFull time

At Nordstrom, we empower our employees to set their sights high and blaze their own trails. This is a place where your success and growth are truly a result of your own efforts and achievements.

Our teams are made up of motivated people who work hard to become leaders within the company, at all levels of the organization. These well-traveled paths show how hard work, loyalty, a competitive spirit and your unwavering commitment to the customer can take you and your career to new places.

In addition to being a great place to have a career, we’re also committed to respecting the environment and supporting our communities. To learn more, check out NordstromCares.com.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Industry Segment: Contemporary Fashion, Contemporary Menswear, Department Stores
Single Page

No longer accepting applications

No data was found
Customer Experience Specialist
Nordstrom
New York
Contemporary Fashion, Contemporary Menswear, Department Stores
Full time
Posted 1 year ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Nordstrom

At Nordstrom, we empower our employees to set their sights high and blaze their own trails. This is a place where your success and growth are truly a result of your own efforts and achievements.

Our teams are made up of motivated people who work hard to become leaders within the company, at all levels of the organization. These well-traveled paths show how hard work, loyalty, a competitive spirit and your unwavering commitment to the customer can take you and your career to new places.

In addition to being a great place to have a career, we’re also committed to respecting the environment and supporting our communities. To learn more, check out NordstromCares.com.

No longer accepting applications

Customer Experience Specialist

Posted 1 year ago
New York
Market: NY - New York
Industry Segment: Contemporary Fashion, Contemporary Menswear, Department Stores
Category: Customer Service
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page

No longer accepting applications

No data was found
Customer Experience Specialist
Nordstrom
New York
Contemporary Fashion, Contemporary Menswear, Department Stores
Full time
Posted 1 year ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Nordstrom

At Nordstrom, we empower our employees to set their sights high and blaze their own trails. This is a place where your success and growth are truly a result of your own efforts and achievements.

Our teams are made up of motivated people who work hard to become leaders within the company, at all levels of the organization. These well-traveled paths show how hard work, loyalty, a competitive spirit and your unwavering commitment to the customer can take you and your career to new places.

In addition to being a great place to have a career, we’re also committed to respecting the environment and supporting our communities. To learn more, check out NordstromCares.com.

Customer Experience Specialist

Nordstrom

New York

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