Responsibilities:

Development and Execution of local WFJ Education programs:

• Develop and manage education plan for the Watch and Fine Jewelry categories specific to the US market
• Create and modify effective education programs and initiatives, leveraging Global directives, across all channels of distribution (retail boutiques and wholesale accounts) focused on skills-based training, product information, behavioral coaching and sales techniques.
• Collaborate with various teams including Account Executives, Fashion Education, WFJ Retail and Marketing teams on all projects including the development of product specific training documents
• Oversee the management of the training calendar
• Oversee the management of the training budget
• Oversee the management of contracts related to training consultants
• Lead two direct reports to help execute all training plans as a team

Support and inspire the networks:

• Execute local strategy for product training and sales development coaching programs for all points of sale (WFJ and Fashion Retail, National Accounts and Independent Accounts), along with the field training team
• Collaborate on the development of the Retail and MBR action plans with the sales team
• Manage the training priorities to allow sales targets to be reached focusing on success of new product launches and core basic collections
• Contribute to the successful management of various sales meetings (i.e. national sales director meeting, category managers meeting, wholesale account sales meetings, etc.)
• Travel required 25% of the year, including international

Profile:

• Deep understanding of luxury selling environments (Watches and Jewelry knowledge preferred)
• Excellent communication skills (oral and written)
• Ability to connect with a sales focused audience and lead presentations with charisma
• Passionate and curious about the Watch and Fine Jewelry categories and Luxury overall
• Results oriented, self-motivated and works with a sense of urgency
• Outgoing with a positive attitude and highly collaborative
• Extremely detail oriented and organized
• Ability to inspire others into action
• Comfortable interfacing with all levels of management
• Ability to work in a fast-paced and evolving business environment
• Ability to lead change and drive process improvements in Education programs
• Watch and Fine Jewelry retail experience strongly preferred

Qualifications & Experience:

• Bachelor’s degree required or equivalent experience
• Minimum 8 to 10 years sales education and training experience or equivalent
• Minimum of 2 years in a managerial role with at least 1 direct report
• Excellent verbal and written communication skills are critical
• Luxury WFJ competitive landscape understanding preferred
• Must be highly proficient in PowerPoint
• GIA certification level 1 a plus
• Ability to travel both internationally and domestically up to 25%
• French language skills a plus but not required
• Experience working in complex, multi-faceted and global business cultures a plus

Diversity and Inclusion

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the Us that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. Chanel also matches employee donations to select charitable organizations.

Sustainability

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our Us Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMa film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

Compensation

• Base salary, bonus potential and other forms of variable pay [may/will be] offered for this position

Benefits and Perks

• Flexibility (flexible time and hybrid work options)
• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K, pension and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking