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BROBSTON GROUP

Supervisor – Jewelry Repairs & Manufacturing

Posted 2 weeks ago
Betteridge Greenwich
Market: NY - White Plains
Industry Segment: Luxury Watches and Jewelry
Category: Jeweler
Seniority: Supervisor
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

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Supervisor – Jewelry Repairs & Manufacturing
Watches of Switzerland
Betteridge Greenwich
Luxury Watches and Jewelry
Full time
Posted 2 weeks ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Ensure excellent client service to all stores or any location by managing, prioritizing, communicating, and following up on all Service Orders. This position is also required to coordinate tasks and responsibilities with other members of the Retail Service Group to achieve Department goals and Objectives.

Responsibilities

This role entails providing complete customer service support to internal and external clients and customers while adhering to company processes and policies. Our ideal candidate can stay organized in a fast-paced environment and communicate clearly as they will play a major part in the success of the office.

Administration:

  1. Lead a team of coordinators and jewelers.
  2. Responsible for reviewing incoming repairs, making sure they are allocated to the right vendors for the right type of work.
  3. Review work in progress, make sure all timelines are met (inhouse & vendor repairs).
  4. Review that all due dates and communication to the stores are consistent and on time.
  5. Ensure proper margins are being captured and allocated to right Gls and Cost Centers
  6. Ensure quality of work from both shops and Factories are consistent with our Quality Control Guidelines, inconsistencies should be addressed on a timely fashion.
  7. Ensure that every team member is properly trained and placed in a Progress Plan and monitored at least twice a year.
  8. Ensure both Omnidox and Concur are done on time.
  9. Ensure all team members follow a schedule and adhere to the times they need to work, also communicate Time and Attendance expectations and be consistent with everyone in the team.
  10. Ensure all supplies are on hand.
  11. Make sure the department follows Loss Prevention Policies and Procedures
  12. Must have the skills to train and coach coordinators and jewelers for continuous growth.
  13. Inventory Control: proper understanding of the financial impact of proper inventory control and movement of inventory amongst all other areas of the business.
  14. Serve as Liaison between the department and other department, stores, and vendors.
  15. Basic understanding of Sap
    1. Article Creation
    2. Purchase Orders
    3. Transfers
    4. Subcontractor process
    5. Technical:

      1. Have a thorough understanding of the jewelry manufacturing process
      2. Understand market prices for stones and metals
      3. Facilitate training for jewelers
      4. Coordinate technical training with jewelry workshops to keep our jewelers up to date with new techniques.
      5. Ensure jewelers time is documented properly
      6. Ensure Jewelers use of parts and components is consistent and in line with our practices.
      7. Ensure tools and equipment is serviced and maintained per manufacturer's specifications.
      8. Ensure supplies are on hand and disposed to in a safe manner following Health and Safety procedures.
      9. Knowledge and Skills required

        Education

        High School diploma required

        Experience

        Experience in Customer Service is Required (3-5 years)

        Skills

        1. Knowledge in the field of Jewelry making and repairs,
        2. A minimum of 5 years’ experience in all phases of Jewelry repairs including but not limited to working with 18K gold and platinum
        3. knowledge of stone setting and polishing.
        4. A jeweller must have experience in laser wielding, rhodium plating and laser engraving experience is a plus.
        5. The jeweller must be well-organized and extremely detail oriented, able to multitask in a fast-paced environment of the Workshop and have strong verbal and communication skills.
        6. The jeweller will possess creative problem-solving abilities, must be a team player and adhere to deadlines and have strong interpersonal skills with the ability to perform in a Workshop environment.
        7. Additionally, the jeweller will be a quick learner who Is able to work with expedited service requests.
        8. Experience in escapement and hairspring adjustments
        9. Drive for excellence
        10. Customer Service focus
        11. Ability to cope under pressure in a busy environment
        12. Enthusiastic and self – motivated
        13. Strong organizational, customer service and time management skills
        14. Strong attention to detail
        15. Strong written and verbal communication skills
        16. High energy, self-motivated and outgoing personality
        17. Strong Computer skills, Web Navigation, Microsoft Office (Excel, Word, Power Point) Sap
        18. Ability to coordinate with other components of the Rsg
        19. Ability to make independent decisions
        20. Ability to multitask daily on a fast-paced environment
        21. Excellent judgment skills
        22. Management Responsibilities

          Will interact directly with Support Operations, Store Management team and all other corporate associates. In addition, outside vendors to order parts when necessary and to follow up on any outstanding repair(s). Must always represent Betteridge’s standards when assisting any client or requesting any assistance from an outside representative/vendor.

          Rewards

          In return for your commitment to excellence, we offer:

          • Competitive earnings
          • Benefits including medical, dental, life & disability
          • Comprehensive, ongoing training
          • Career growth potential
          • Generous staff purchase discounts

About Watches of Switzerland

Our customers come to us because the watch they wear on their wrist matters to them – just as it matters to us. They tell us no one knows the market like we do and that they would never look anywhere else for the latest collections and the best service. Because of that, some of our customers have been with us for over 50 years – we like to think of them as ‘friends of the business’.

There are 4 Watches of Switzerland showrooms in the United States, including dedicated Rolex, Breitling and Omega boutiques.

At each you’ll find the same warm welcome and personal approach, where no question is too hard and no request too much.

Although we can’t offer you a glass of champagne here on our website, we hope you feel especially welcome and enjoy browsing our collections. If there’s anything we can do to help you as you search for your perfect timepiece, please don’t hesitate to contact us. If you’d like to arrange a viewing to come and try on a watch before you purchase, we’ll be happy to welcome you into one of our stores. We’re here to help.

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Supervisor – Jewelry Repairs & Manufacturing
Watches of Switzerland
Betteridge Greenwich
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Supervisor – Jewelry Repairs & Manufacturing
Watches of Switzerland
Betteridge Greenwich

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