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BROBSTON GROUP

Store Director

Posted 3 weeks ago
East Rutherford
Market: NJ - Northern
Industry Segment: Luxury Watches and Jewelry
Category: Retail Store Management
Seniority: Manager
Job Type: Full time
Pay Range:

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

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Store Director
Watches of Switzerland
East Rutherford
Luxury Watches and Jewelry
Full time
Posted 3 weeks ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Job Objective

Dream a little dream of adventure, dining, and a luxury shopping experience at American Dream! American Dream is a retail and entertainment compound that sits in The Meadowlands Sports Complex in East Rutherford, New Jersey. From family friendly attractions, unique culinary experiences, and “The Avenue” (a curated collection of world-renowned brands), American Dream has it all. Join Watches of Switzerland in our new showroom in American Dream, opening soon!

Reporting to the Vice President of Watches of Switzerland, the Store Director acts as a focal point within the business. The pace is fast moving and dynamic and you must ensure the Stores delivery of exceptional client experience whilst achieving company objectives by planning and executing the Store business plan; making clear the objectives and required outstanding performance delivery keeping all costs and controls within budget. Leading and managing a high performing team, engaging them in the required customer experience and delivery of performance targets; coaching individuals to draw out their full potential you will also identify the motivational tactics required for this purpose. You will be required to ensure that operating processes and procedures are maintained and continually reviewed and improved ensuring a streamlined, customer orientated business. Having credible knowledge of the issues facing the business on a day-to-day basis and in the longer term, you should be able to develop your own solutions and be entrepreneurial in your approach whilst maintaining the Stores professional image. You will play a crucial role in providing a clear communication link between all parts of the business, anticipating future challenges and opportunities, and responding to these effectively.

Responsibilities

  • You will be a constant role model ensuring that every customer – both internal and external – receives the exceptional customer service they have come to expect.
  • Your role includes identifying, sharing and spreading best practice throughout the business, and demonstrating excellent teamwork across the Group network.
  • Ensuring profit targets are met
  • Ensuring discounts and costs are kept within budget
  • Achievement of the Store objectives through Smart targeting and delivery of floor, KPI and department targets
  • Performance management of colleagues, providing feedback and development opportunities
  • Delivering an exceptional customer service
  • Competitor analysis
  • Representing the Store at internal and external meeting
  • Organizing daily and weekly routine tasks in line with policies and procedures through active delegation and participation
  • Maintaining visual merchandising to company standards
  • Managing the till and associated transactional procedures
  • Participate in, and running floor / store training and out of hours meetings and VM changes as required
  • Completion of all training requirements through E learning and other sources
  • Ensuring all team members always adhere to the company dress code standards

Experience

  • considerable retail management experience ideally within a luxury environment
  • Evidence of performance delivery against sales and process
  • Jeweler or watch product knowledge
  • External Jeweler or Retail qualifications
  • Proven track record of sales achievements

Skills

  • Ability to develop and implement business strategies and work to budgets
  • Ability to manage and deliver operating costs, identifying suitable efficiency improvements
  • Highly numerate with ability to understand and analyses sales performance
  • Leading, mentoring, and coaching members of a high performing Store
  • Proven track record of management achievements
  • It literate
  • Evidence of CRM and networking

Physical Requirements

  • May be required, occasionally, to work exceptionally, long hours
  • May be required to lift packages / boxes
  • May be required to stand up for long periods of time

About Watches of Switzerland

Our customers come to us because the watch they wear on their wrist matters to them – just as it matters to us. They tell us no one knows the market like we do and that they would never look anywhere else for the latest collections and the best service. Because of that, some of our customers have been with us for over 50 years – we like to think of them as ‘friends of the business’.

There are 4 Watches of Switzerland showrooms in the United States, including dedicated Rolex, Breitling and Omega boutiques.

At each you’ll find the same warm welcome and personal approach, where no question is too hard and no request too much.

Although we can’t offer you a glass of champagne here on our website, we hope you feel especially welcome and enjoy browsing our collections. If there’s anything we can do to help you as you search for your perfect timepiece, please don’t hesitate to contact us. If you’d like to arrange a viewing to come and try on a watch before you purchase, we’ll be happy to welcome you into one of our stores. We’re here to help.

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Store Director
Watches of Switzerland
East Rutherford
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East Rutherford

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