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BROBSTON GROUP

Service Consultant

Posted 2 weeks ago
Boca Raton
Market: FL - Boca Raton
Industry Segment: Luxury Watches and Jewelry
Category: Customer Service
Seniority: Associate
Job Type: Full time
Pay Range:

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

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Service Consultant
Watches of Switzerland
Boca Raton
Luxury Watches and Jewelry
Full time
Posted 2 weeks ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Ensure excellent client service to all stores or vendors by coordinating, prioritizing, communicating, and following up on all Service Orders. This position is also required to coordinate tasks and responsibilities with other members of the Retail Service Group to achieve Department goals and Objectives.

Responsibilities

This role entails providing complete customer service support to internal and external clients and customers while adhering to company processes and policies. Our ideal candidate can stay organized in a fast-paced environment and communicate clearly as they will play a major part in the success of the store.

  1. Client Repairs
    • Process incoming in-house repairs (input descriptions, conditions, work to be done and take pictures)
    • Check that all client’s concerns are addressed prior to entering the estimate
    • Enter estimates into the Repair System
    • Make sure all estimates are communicated to the Store team via notes and email.
    • Process approvals and no jobs daily
    • Communicate with the stores and vendors on a timely manner
    • Issue watchmakers work weekly, track those jobs are within the timeframe specified to the client.
    • Follow up work in progress to make sure all jobs are invoiced and delivered on time

  2. Process all Strap orders / Findings at least twice a week
  3. Department Support
    • Assist with Quality Control when needed
    • Support other team members as needed

  4. Participate in inventory taking process, stock, non-stock, and repairs.
  5. Factory Repairs (Watch and Jewelry)
    • a. Ship to Factories
    • b. Follow up on a weekly basis
    • c. Update Stores with status
    • d. Update Cost in the system
    • e. Ship back to store

  6. Technical Support
    • Bracelet Sizing

Knowledge and Skills required

Education

  • High School diploma required, some College Preferred

Experience

  • Experience in Customer Service is Required (3-5 years)

Skills

  • Strong organizational, customer service and time management skills
  • Strong attention to detail
  • Strong written and verbal communication skills
  • High energy, self-motivated and outgoing personality
  • Strong Computer skills, Web Navigation, Microsoft Office (Excel, Word, Power Point) SAP
  • Ability to coordinate with other components of the RSG
  • Ability to make independent decisions
  • Ability to multitask daily on a fast-paced environment
  • Excellent judgment skills

Working Conditions and Environment:

Be able to work a 40-hour workweek, must be able to work overtime when needed.

About Watches of Switzerland

Our customers come to us because the watch they wear on their wrist matters to them – just as it matters to us. They tell us no one knows the market like we do and that they would never look anywhere else for the latest collections and the best service. Because of that, some of our customers have been with us for over 50 years – we like to think of them as ‘friends of the business’.

There are 4 Watches of Switzerland showrooms in the United States, including dedicated Rolex, Breitling and Omega boutiques.

At each you’ll find the same warm welcome and personal approach, where no question is too hard and no request too much.

Although we can’t offer you a glass of champagne here on our website, we hope you feel especially welcome and enjoy browsing our collections. If there’s anything we can do to help you as you search for your perfect timepiece, please don’t hesitate to contact us. If you’d like to arrange a viewing to come and try on a watch before you purchase, we’ll be happy to welcome you into one of our stores. We’re here to help.

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Service Consultant
Watches of Switzerland
Boca Raton
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Service Consultant
Watches of Switzerland
Boca Raton

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