Sales Supervisor

The Sales Supervisor partners with and supports the Store Manager in all aspects of store functions: Sales Generation, People Development, Operations and Visual Merchandising. The Sales Supervisor focus is to lead and guide through effective communication, training, coaching, and developing all Sales and Support Associates in the moment and on the sales floor or in the stock room. The Sales Supervisor is also responsible for generating his or her own percentage of sales. The Sales Supervisor must be proficient in performing and training all POS transactions, dealing with customer service issues, opening and closing the store, all operational practices, and visual merchandising standards.

Essential Duties and Job Responsibilities include:

Sales Generation

• Daily monitoring of KPIs and sales results
• Set daily goals during the morning brief
• Embody the Selling Ceremony
• Propose challenges to the team to motivate them to reach their targets
• Develop data collection and data accuracy
• Train and empower the team to develop customer loyalty
• Train the team to recruit new clients through a personalized relationship

Operations

• Know and apply the Store Operation Procedures
• Organize and monitor all back-office activities (stock and cash point)
• Take actions to maintain an excellent level of cleanliness, facilities, and store maintenance.
• Prepare and monitor rolling inventory and annual fiscal inventory.

Visual Merchandising

• Consistently maintain the visuals guidelines and standards of presentation
• Lead by example in terms of presentation and grooming. Make sure the team is constantly representing the Brand (uniform policy, grooming guidelines, …)
• Communicate to the Head Office team qualitative and proactive feedback on products & visual merchandising to drive results

People Development

Manage Performance:

• Monitor performance: set clear daily/monthly target (sales, customer data capture, product knowledge)
• Build team spirit and an atmosphere that encourages performance and initiatives
• Value/reward performance and manage underperformance with constant feedback

Develop skills & competencies:

• Coach in the moment.
• Discuss with HR any other development actions needed
• Identify potential succession plans within the store

Communicate the Brand Strategy:

• Communicate upcoming events, store openings, key figures of the company
• Facilitate questions or concerns from your team regarding company goals and focus.
• Develop curiosity and knowledge of competitors in the city, new retail stores, upcoming projects, local arts, events, restaurants…

Qualifications:

• Experience in a managerial retail role in a store/boutique setting
• Knowledge/interest in art, photography, literature
• Strong understanding of retail store operations and concepts
• Proven ability to lead and motivate a team
• Experience with client outreach and maintaining a client book

All your information will be kept confidential according to EEO guidelines.