Stylist

A Chloe Stylist is:

1. A Client Relationship owner

• Ensure every client is welcome. well taken care of and takes pride in developing long-term relationships
• Is aware of Crm targets and actively engages in all actions to reach them
• Implements personalised reach-out campaigns and utilises all clienteling tools available to complete Crm tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information knows his/her portfolio of customers, and in particular the Vvics and Vics he/she handles

2. An omnichannel business partner

• has at heart to offer excellent customer service and improve individual business performance
• uses all omnichannel services available to grow omnichannel sales
• is aware of store and individual sales and Kpis targets and actively engages in all actions to reach them
• actively completes trainings and participates in All commercial activities set by the Sm/ASm /Ho
• Is aware of local trading environment and competitors ‘activities

3. An Operations Excellence supporter

• Ensures impeccible store environment, Boh and grooming at any time of the day
• proactively informs Sm/ASm of any structural repair needed in store to ensure a luxurious environment at all time
• Implements all guidelines related to store and Boh management and participates in inventories
• Supports after sales clients and follows up to ensure impeccable after sales service
• Complies with established Richemont policies and standards

A Chloe Stylist will possess:

• Previous experience in retail sales and operations
• Excellent interpersonal, communication, and computer skills are required
• Strong attention to detail with the ability to handle multiple tasks simultaneously
• Ability to sit down and stand for extended periods of time
• Able to work open availability including evenings, weekends and holidays
• Ability to lift up to 20lb boxes regularly