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BROBSTON GROUP

Customer Service Lead

Posted 2 weeks ago
Laval
Market: QC - Montreal
Industry Segment: Department Stores, Luxury Menswear
Category: Customer Service
Seniority: Supervisor
Job Type: Full time
Pay Range:

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

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Customer Service Lead
Harry Rosen
Laval
Department Stores, Luxury Menswear
Full time
Posted 2 weeks ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

As the leading high-end men’s wear clothier in Canada, Harry Rosen has an exciting and challenging opportunity for an experienced Customer Service Lead, to join the Store Team in the Carrefour Laval Mall location.We are interested in developing candidates to assume people leadership roles in our state-of-the-art stores. We are committed to developing candidates who love retail, readily embrace change and technology, and have the passion and ability to inspire others. As Customer Service Lead you’ll be responsible for building and maintaining a Service Desk team that recognizes their key role in delivering a superior service experience to our discerning clientele.

The ideal candidate will be responsible for the following:

  • Focus on training and development of top Customer Service Representative team
  • Provide day-to-day leadership to the customer service team.
  • Model customer service standards of excellence are demonstrated at the service desk
  • Provide coaching support to ensure POS policy and procedure standards
  • Support policy and procedures standards in line with our Brand Promise in ensuring a consistent and high-quality customer service experience
  • Maintain supplies and resources at service desks
  • Support accurate and timely markdowns, and restyles

The successful candidate will have the following background/experience:

  • Retail Experience, sales support, or customer service
  • 2 years of overall experience in customer service in retail
  • Service Team Leadership, ambassador providing exceptional service and standards to clientele
  • Service Desk Leader, POS and Cash Service experience
  • Attracting, onboarding, training and development of service team
  • Service desk maintenance, and supply order
  • High detail orientation
  • Strong verbal, and written communication skills
  • Positive with great attitude, capable to work under pressure at times
  • Passion for customer service and best in class practices
  • Able to work evenings and weekends

Our Commitment

Harry Rosen’s professional work environment is designed to support and invest in the success of our associates, as many become the creative leaders of tomorrow. We focus on building long-term relationships with our staff, our customers, and our partners. The reason why our associates choose to build long-term careers with our company. It’s in our DNA to recognize, promote, and reward exceptional work ethic and talent.

World-Class Workplace

  • A culture that is both rich and diverse, focused on onboarding great talent!
  • A collaborative environment built on a foundation of Teamwork.
  • A modern, digitally advanced workplace.
  • A coach committed to supporting the achievement of your personal career goals.

Benefits & Rewards Programs

  • A competitive compensation program
  • A collaborative environment supported by monthly team bonus opportunities for all store associates
  • Year-round best in industry clothing discounts and special offers
  • You will accrue a generous three weeks of paid vacation annually based on active full-time employment. The longer you stay, the more vacation you’ll earn.
  • A culture that promotes a healthy, fulfilling work/life balance while offering long-term career opportunities

About Harry Rosen

As the leading luxury menswear retailer in Canada, you can count on Harry Rosen to keep you looking and feeling sharp. In business for over 65 years, we are proud to be recognized as one of the 10 Best Managed companies in Canada.

Our team is driven to inspire and grow, readily embracing change and technology. With a flexible growth model, we are dedicated to supporting our clients’ needs—whether it be in store, online, or through various curation services.

Harry Rosen’s professional work environment is designed to support and invest in the success of our associates, as many become the creative leaders of tomorrow. We focus on building long-term relationships with our staff, our customers, and our partners. The reason why our associates choose to build long-term careers with our company? Simply put, because we care. It’s in our DNA to recognize, promote, and reward exceptional work ethic and talent.

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Customer Service Lead
Harry Rosen
Laval
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Customer Service Lead
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Laval

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