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Are You a Good Match?
What are our expectations?
The Manager, eCommerce Operations will ensure the efficiency of the day-to-day operational activities related to the eCommerce business of Van Cleef & Arpels, North America. This position will work cross-functionally, locally and internationally, to establish and deliver best-in-class services, and to propose continuous optimizations across the eCommerce and Crc channels. This role will support the implementation of new processes and systems in coordination with key stakeholders, improve current processes and flows across the system architecture, identify innovative methods to support client experience, and strive to deliver operational excellence from payment to order fulfillment to delivery. This role reports to the Senior Manager of eCommerce Operations and is based in New York.
The ideal candidate is a curious problem-solver with strong systems, technical and communication abilities. This candidate possesses excellent organizational skills, is detail-oriented, and displays a commitment to providing excellent customer service.
Currently, we are not sponsoring work visas. Applicants must have valid work authorization for employment is the Usa.
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
More than a job…it’s an experience!
If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.
The recruitment process:
Van Cleef & Arpels was born in Paris’ place Vendôme in 1906, following Alfred Van Cleef’s marriage to Estelle Arpels in 1895. For over a century, their names have graced some of the finest High Jewelry ever created. Over the years, the Maison has remained faithful to a highly distinctive style characterized by creativity, refinement, poetry and enchantment. Whether inspired by nature, couture or the imagination, its collections evoke a timeless world of harmony and beauty. Today, this heritage is perpetuated by all those who contribute to Van Cleef & Arpels’ excellence.