fbpx

BROBSTON GROUP

Manager, Service Center

Posted 3 days ago
New York
Market: NY - New York
Industry Segment: Luxury Watches and Jewelry
Category: Customer Service
Seniority: Manager
Job Type: Full time
Pay Range: The hiring range for this position ranges from $104,000 - $146,800. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page
No data was found
Manager, Service Center
Tiffany & Co.
New York
Luxury Watches and Jewelry
Full time
Posted 3 days ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

The Manager, Tiffany Service Center (TSC) supports worldwide servicing by overseeing the day to day operations of the New York Service Center to ensure that established service and performance standards are met. The Manager is responsible for efficient completion of servicing orders to achieve maximum efficiency throughout the process for client and stock merchandise. Responsibilities include oversight of craft and operations staff; maintaining a healthy and safe work environment, financial oversight including department labor, management of components parts, gemstones, and other precious materials.

The Manager will partner with the NY store team to support client servicing needs. The Manager provides direct support as needed for High Jewelry service delivery by supporting store events and client high jewelry alterations. The Manager provides ongoing support, direction, and development for staff and assists with the creation, implementation and monitoring of new processes and projects. The Manager provides training and guidance to their team in their store interactions with the objective of delivering elevated client experiences.

In addition, the Manager contributes to the company’s success through ongoing process improvements that are aligned with the company’s objectives.

What You’ll Do:

Inspire and Align an Agile Team to Win

  • Leverage all existing talent to comply with cost of labor budget
  • Set and communicate clear and challenging goals. Reset expectations with individuals and teams as it relates to building a high performance culture. Discuss team progress at least quarterly, while celebrating achievements, communicating shifting priorities, and reinforcing performance expectations.
  • Foster an environment where leaders and managers provide on-going performance and development feedback conversations, while continually recognizing high performing behaviors and addressing performance issues in a timely manner.
  • Create an inclusive culture that inspires all team members by demonstrating that you value all forms of diversity while cultivating a strong sense of team.
  • Continuously develop management knowledge and capability through effective hiring, engagement, performance acceleration, coaching and development of an inclusive and diverse workforce.
  • Explore opportunities to engage and learn with and from others (e.g., networking events, discussions, mentoring relationships, collaborating on a project, etc.); Act as a role model and proactively share knowledge and information with others and coach and/or mentor peers to ensure collective management growth and success.

Strengthen Our Competitive Advantage

  • Set goals that align with our luxury brand and meet our customer’s expectations.
  • Measure results.
  • Identify obstacles/opportunities.
  • Accountability.
  • Process Documentation/Improvement.
  • Health & Safety: a healthy and safe workplace translates into improved service.

Cultivate a More Efficient Operating Model

  • Plan and forecast for your department taking into consideration historical trends in order to plan appropriately.
  • Financial Acumen: Understand your overall business in order to provide strategies for your department; partner with the financial and operations team as appropriate.
  • Compliance.
  • Workflow management.
  • Roi Analysis: Understanding the cost/benefit analysis of your actions.
  • Contingency Planning: Being mindful that the business is constantly changing and your role is to provide contingency plans in order to still attain your financial goals.

Special Projects

  • Support small and large scale projects that support business strategy and growth.

Required Qualifications:

  • Bachelor’s degree
  • Minimum of 3 years’ of direct management experience
  • Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint
  • High ability to collaborate, build strong business relations and influence without direct authority
  • Detail oriented ability to communicate effectively with different levels of management
  • Flexible work schedule including weekend coverage
  • Ability to work overtime as needed
  • Excellent organizational abilities to manage and prioritize multiple tasks
  • Ability to work with cross functional teams
  • Financial acumen and ability to understand expense statements
  • Ability to inspire trust, fairness, integrity, and professionalism with staff members
  • Ability to make decisions and provide direction in uncertain business situations

Preferred Qualifications:

  • Luxury retail or relevant client facing experience
  • Graduate degree in business, engineering or related field
  • Completion of Graduate Gemology degree or completion of courses
  • Analytical experience
  • Experience working in an operations, technical or luxury retail environment
  • Proficiency with any of the following: JDE E1 and Business Objects
  • Knowledge in AS400, MIPS, POS or Compass
  • Tiffany & Co. product knowledge
  • Excellent math skills

About Tiffany & Co.

In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn.

Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality.

The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.

Copied
Manager, Service Center
Tiffany & Co.
New York
Apply with the resume on file?
See Your Resume On File
Click "Choose Files" to attach your MS Word or PDF Resume*
Maximum file size: 2 MB
Save Resume for future use?
Will overwrite existing
Current or Most Recent Company*
Current or Most Recent Title*
Optional Info (but suggested)
Candidate Summary
Pitch yourself to the employer with a brief snapshot of your qualifications. 2-3 sentences suggested, 150 words max.
Save summary for future use?
Will overwrite exsting
Compensation Expectations
Optional, but suggested
Required Application Questions
From the employer
Question 1 From Employer:
Question 2 From Employer:
Question 3 From Employer:
Manager, Service Center
Tiffany & Co.
New York

Apply as Guest

If you already have an account, please login first

Click "Choose Files" to attach your MS Word or PDF Resume*
Maximum file size: 2 MB
First Name*
Last Name*
Email*
Phone*
Confirm Email*
Current or Most Recent Title*
Current or Most Recent Company*
Required Application Questions
From the employer
Question 1 From Employer:
Question 2 From Employer:
Question 3 From Employer:
Optional Info (but suggested)
Candidate Summary
Pitch yourself to the employer with a brief snapshot of your qualifications. 2-4 sentences suggested, 250 words max.
Compensation Expectations
Optional, but suggested
Please allow a few seconds for your application to submit