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BROBSTON GROUP

Phone and Cashier Support

Posted 1 week ago
Toronto
Market: ON - Toronto
Industry Segment: Luxury Fashion
Category: Customer Service
Seniority: Associate
Job Type: Full time
Pay Range:

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

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Phone and Cashier Support
Chanel
Toronto
Luxury Fashion
Full time
Posted 1 week ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

As a Phone and Cashier Support, you will be answering all phone inquiries in a professional, timely, and courteous manner. You will also effectively perform cashier and administrative duties in support of a variety of assigned functions required for the Boutique and the Head Office, while maintaining the CHANEL standards of excellent customer service, product knowledge and care, personal presentation and teamwork at all times.

Main Responsibilities

  • Providing excellent customer service on the phones
  • Accurately document messages and deliver to Fashion Advisors on a timely manner
  • Establish and provide strong client relationships over the phones by responding promptly and appropriately to all internal and external queries and ensuring that all clients are kept informed as appropriate
  • Help at cashier with processing transactions precisely as needed
  • Ensuring Cash and Wrap stations are prepared and stocked as needed
  • Prepare packaging and assist with gift wrapping parcels as needed
  • Always provide the highest level of customer service to colleagues, including prompt response to requests from Clients, Boutique Management and Head Office
  • Communicate appropriately and effectively with colleagues and management within own and other Boutiques, as well as with CHANEL Head Office as required
  • Apply a helpful and courteous manner towards all colleagues, remaining reliable, supportive and flexible as the business demands
  • Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all times

The ideal candidate for this position will have the following background:

  • Experience in customer service; Experience in retail and phone customer service is an asset
  • Excellent communicate skills, and the ability to handle multiple tasks simultaneously
  • Strong organization and follow-up skills (essential)
  • Proven ability to work in a fast-paced environment
  • Willing to work retail business hours which include weekends and flexible to business demands, including some out of hours as required.
  • Professional presentation and behavior

Although comprehensive the job description is not exhaustive and additional duties may be added according to the needs of the business and as requested by the Boutique Director, Assistant Boutique Director, Fashion Division Director or CHANEL Head Office.

About Chanel

CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products.

Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship.

It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation.

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Phone and Cashier Support
Chanel
Toronto
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Phone and Cashier Support
Chanel
Toronto

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