fbpx
Market:NV - Las Vegas
Industry Segment:Contemporary FashionContemporary MenswearDepartment Stores
Category:Customer Service
Seniority:Associate
Job Type:Full time
Remote? Fully Remote

At Nordstrom, we empower our employees to set their sights high and blaze their own trails. This is a place where your success and growth are truly a result of your own efforts and achievements.

Our teams are made up of motivated people who work hard to become leaders within the company, at all levels of the organization. These well-traveled paths show how hard work, loyalty, a competitive spirit and your unwavering commitment to the customer can take you and your career to new places.

In addition to being a great place to have a career, we’re also committed to respecting the environment and supporting our communities. To learn more, check out NordstromCares.com.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

In this Customer Care Specialist 2 role, you will be the voice of Nordstrom and/or Nordstrom Rack, fielding real-time calls in a virtual, call center environment from customers across the country. The ideal Customer Care Specialist is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to all our customers.

This role is a fully remote, work from home position. Candidate location restrictions apply. Nordstrom can offer remote employment of this position in: Nevada

Shifts:

Full-time. Shift times will vary upon business need. Schedule flexibility, including nights, weekends, and holidays, is required.

Paid! Training:  

Orientation: 1 week (Tuesday – Friday) 7:00Am – 4:00Pm Pst

Training: 3 weeks (Monday – Friday) 7:00Am – 4:00Pm Pst (Attendance at training is required)

Pay: Pay range for this position in Nevada: $16.60 – $17.05

+ Work from Home Subsidy! $50/month

A day in the life…

  • Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers
  • Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone/email and/or chat contacts
  • Provide Customers with critical service and product information, ensuring customer satisfaction
  • Process orders and enter data into order entry system
  • Track customer packages
  • Other duties as assigned

You own this if you have…

  • 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
  • The ability to meet the Nordstrom and Nordstrom Customer Care Work from Home Guidelines and expectations
  • Excellent communication skills
  • The ability to work in a fast-paced environment and demonstrate a high sense of urgency
  • Understanding of computer systems and troubleshooting issues with minimal assistance
  • Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
  • A quiet, distraction free, secure home workspace
  • The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
  • Wired, high-speed Internet, Modem or Router w/ Ethernet Port – Thin client must connect directly (No Satellite Internet or Wi-Fi)

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources

A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Nevada: $16.50-$28.00 hourly

MarketNV - Las Vegas
Industry SegmentContemporary FashionContemporary MenswearDepartment Stores
CategoryCustomer Service
SeniorityAssociate
Job TypeFull time
Remote? Fully Remote

At Nordstrom, we empower our employees to set their sights high and blaze their own trails. This is a place where your success and growth are truly a result of your own efforts and achievements.

Our teams are made up of motivated people who work hard to become leaders within the company, at all levels of the organization. These well-traveled paths show how hard work, loyalty, a competitive spirit and your unwavering commitment to the customer can take you and your career to new places.

In addition to being a great place to have a career, we’re also committed to respecting the environment and supporting our communities. To learn more, check out NordstromCares.com.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Industry Segment: Contemporary Fashion, Contemporary Menswear, Department Stores
Single Page

No longer accepting applications

No data was found
Customer Care Specialist
Nordstrom
Remote
Contemporary Fashion, Contemporary Menswear, Department Stores
Full time
Posted 1 year ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Nordstrom

At Nordstrom, we empower our employees to set their sights high and blaze their own trails. This is a place where your success and growth are truly a result of your own efforts and achievements.

Our teams are made up of motivated people who work hard to become leaders within the company, at all levels of the organization. These well-traveled paths show how hard work, loyalty, a competitive spirit and your unwavering commitment to the customer can take you and your career to new places.

In addition to being a great place to have a career, we’re also committed to respecting the environment and supporting our communities. To learn more, check out NordstromCares.com.

No longer accepting applications

Customer Care Specialist

Posted 1 year ago
Las Vegas
Market: NV - Las Vegas
Industry Segment: Contemporary Fashion, Contemporary Menswear, Department Stores
Category: Customer Service
Seniority: Associate
Job Type: Full time
Remote? Fully Remote

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page

No longer accepting applications

No data was found
Customer Care Specialist
Nordstrom
Remote
Contemporary Fashion, Contemporary Menswear, Department Stores
Full time
Posted 1 year ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Nordstrom

At Nordstrom, we empower our employees to set their sights high and blaze their own trails. This is a place where your success and growth are truly a result of your own efforts and achievements.

Our teams are made up of motivated people who work hard to become leaders within the company, at all levels of the organization. These well-traveled paths show how hard work, loyalty, a competitive spirit and your unwavering commitment to the customer can take you and your career to new places.

In addition to being a great place to have a career, we’re also committed to respecting the environment and supporting our communities. To learn more, check out NordstromCares.com.

Customer Care Specialist

Nordstrom

Apply with the resume on file?
See Your Resume On File
Save Resume for future use?
Will overwrite existing
Resume
Click "Choose Files" to attach your MS Word or PDF Resume*
Maximum file size: 5 MB
Resume Nickname (eg. Marketing Resume)*
Name*
Email*
Current or Most Recent Company*
Current or Most Recent Title*
Compensation Expectations
Optional, but suggested
Question 1 From Employer:
Question 2 From Employer:
Question 3 From Employer:
Customer Care Specialist
Nordstrom
Confidential Company

Apply as Guest

If you already have an account, please login first

First Name*
Last Name*
Email*
Confirm Email*
Phone*
Current or Most Recent Company*
Current or Most Recent Title*
Compensation Expectations
Optional, but suggested
Click "Choose Files" to attach your MS Word or PDF Resume*
Maximum file size: 2 MB
Required Application Questions
From the employer
Question 1 From Employer:
Question 2 From Employer:
Question 3 From Employer:
Please allow a few seconds for your application to submit