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BROBSTON GROUP

Sales Advisor (Leather Goods)

Posted 2 weeks ago
Montreal East
Market: QC - Montreal
Industry Segment: Department Stores, Luxury Fashion, Luxury Menswear
Category: Retail Sales
Seniority: Associate
Job Type: Full time
Pay Range:

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

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Sales Advisor (Leather Goods)
Holt Renfrew
Montreal East
Department Stores, Luxury Fashion, Luxury Menswear
Full time
Posted 2 weeks ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Holt Renfrew offers you an inspiring, fashion-focused environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands to our corporate social responsibility commitments, you’ll be inspired every day.A job at Holt Renfrew offers competitive total compensation, a generous employee discount, a pension plan, health and dental benefits, tuition assistance, and learning and development. continuous.

The Sales Consultant develops close and lasting relationships with customers to increase sales, level of service and loyalty. The remuneration inherent in this function is based on commissions and directly proportional to the volume of sales achieved.

Specific responsibilities include the following, but are not limited to:

  • Consistently provides excellent service to all customers
  • Exceeds all sales and service goals and objectives
  • Builds a loyal personal customer base by constantly acquiring new customers, advancing relationships with existing customers and retaining loyal customers
  • Attends all training sessions, including product briefings, vendor briefings, and Holt Renfrew workshops
  • Performs shelf rearrangement, visual merchandising, price changes and any related tasks supporting sales
  • Regularly communicates with personal customers by phone, mail or electronically regarding store events, product inquiries, after-sales follow-up, birthdays, etc.
  • Addresses all customer service concerns and works with sales management on any that are not within guidelines
  • Observes all health and safety requirements and policies
  • Performs other assigned duties

The ideal candidate must:

  • At least 4 years of experience in a commission-based sales environment
  • Have consistent sales performance and demonstrated results in meeting and exceeding required sales quota
  • Ability to work flexible hours including evenings, weekends and holidays.
  • Be very collaborative; work with and through others in a team-oriented environment
  • Leverage social media platforms to gain exposure as a fashion influencer and build a personal brand
  • Adept at using multiple technology channels to strengthen existing relationships, drive new customer acquisition, and stay in touch
  • Use the Holt Renfrew 360 app to stay in touch with customers and make targeted suggestions based on purchase history and preferences
  • Proactively reach out to customers to share a hand-picked perspective of new arrivals that match customers’ fashion preferences
  • Have a good understanding of current and emerging fashion trends
  • Possess broad product knowledge across all store merchandise categories
  • Take initiative to keep abreast of new merchandise deliveries across all divisions to maximize sales potential

The evaluation of success:

  • Contribution to financial objectives
  • Individual objectives linked to the achievement of department objectives
  • Feedback from internal and external customers

The Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is directly tied to sales volume results

Specific responsibilities include (but are not limited to) the following:

  • Consistently deliver extraordinary service to all customers
  • Exceed all sales and service goals and targets
  • Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
  • Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
  • Perform floor recovery, visual merchandising, price change, and related sales support tasks
  • Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
  • Resolve all customer service issues and partner with selling management on any issues outside of guidelines
  • Comply with all Health & Safety policies and requirements
  • Perform other duties, as assigned

The ideal candidate:

  • Minimum of 4+ years experience in a commission-based luxury sales environment
  • Consistent sales performance with demonstrated results in achieving and exceeding sales quota required
  • Ability to work a flexible schedule including evenings, weekends and holiday availability
  • Highly collaborative; working with and through others in a team-oriented environment
  • Leverages social media platforms to promote themselves as a fashion influencer and build personal brand
  • Skilled at using multiple channels of technology to strengthen existing relationships, drive new client acquisition & stay connected
  • Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences
  • Has a strong understanding of current and emerging trends in fashion
  • Possesses broad range of product knowledge across all merchandise categories in the store
  • Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential

The measures of success:

  • Contribution to financial objectives
  • Individual objectives linked to the achievement of department goals
  • Feedback from internal and external clients

About Holt Renfrew

Holt Renfrew is considered Canada’s fashion and lifestyle retailer.

Founded in Quebec City in 1837, Holt Renfrew is renowned for unparalleled retail experiences and is Canada’s hub for the world’s best fashion and beauty brands. Recognized as a leader in personal service and experiences, the company’s mission is to empower self-expression and ignite positive change along with overarching commitments to sustainability and diversity and inclusion.

With seven stores across Canada, including four in the Greater Toronto Area, plus Montreal, Calgary, and Vancouver, customers can also experience Holt Renfrew’s offerings via holtrenfrew.com.

Holt Renfrew was acquired by the Weston family in 1986 and continues to be privately and Canadian-owned as part of the Selfridges Group. Visit us at www.holtrenfrew.com.

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Sales Advisor (Leather Goods)
Holt Renfrew
Montreal East
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Sales Advisor (Leather Goods)
Holt Renfrew
Confidential Company
Montreal East

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