Manager, Merchandise Operations

What This Position is All About

Under the direction of the Assistant General Manager of Operations (or Group Operations Manager), the Manager of Merchandise Operations is responsible for driving store Merchandise Operations including new receipts, processing, merchandising, outbound product movement, store support and fulfillment.

Who You Are:

• Enjoy working in team settings and like to motivate others. Comfortable with real-time coaching and side-by-side leadership, working closely with Associates, Store Leadership and cross functional Corporate partners
• Able to manage competing priorities and multitask
• A natural problem-solver, who is also intuitively analytical and creative
• Inspires others through positioning them for success, celebrating wins, and building a positive team environment
• Constantly looking for ways to improve processes. Must be able to pivot and adapt to changing conditions
• Able to see things clearly and think strategically. Look to the future with perspective and vision
• Able to work a flexible schedule including nights and weekends

You Also Have:

• College degree preferred
• Strong administrative and communication skills
• Ability to drive profitability through shortage and expense control (Eye on Profit)
• Must demonstrate computer proficiency (Excel, Google Suite, Web based applications, Word) and the ability to use available technology (RF guns, package tracking etc)
• 3-5 years supervisory experience in fast paced environment in positions of increasing responsibility in visual, logistical or merchandising capacity

As The Manager of Merchandise Operations, you will focus on:

• People Development 50%
  • Develop and Train the Merchandise Operations team
  • Manage a diverse team that is responsible for a wide range of processes
  • Plan and deploy resources to meet deadlines
  • Oversee support functions within the location and provide leadership in support of the selling organization

• Merchandise Operations – 45%
  • Achieve operational KPI’s
  • Ensure that merchandise is received and processed in accordance with Door to Floor Program and that new receipts are on the floor prior to store opening
  • Ensure new receipts are merchandised to the Visual Standard
  • Oversees efficient processing of outbound merchandise (RTVs/Transfers)
  • Execute price changes and event set up
  • Ensure that back of house areas are properly organized to support selling
  • Provide oversight of fulfillment including scheduling and dashboard maintenance

• Administrative – 5%
  • Maintain Inventory accuracy by regular oversight of Inventory exception reports
  • Maintain work schedules for Merchandise Operations Team

Your Life and Career at SFA:

• Be a part of a team of disruptors focused on stores and redefining the luxury experience
• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
• A culture that promotes a healthy, fulfilling work/life balance
• Benefits package for all eligible full-time associates (including medical, vision and dental)
• Amazing associate discounts