Assistant Boutique Manager

Role Overview

The Assistant Boutique Manager is responsible for assisting the Boutique Director of the Van Cleef & Arpels in the overall management and enhancement of the boutique, with the main objectives of developing sales, growing the sales teams, and reaching a sustainable high quality of service. As an Assistant Boutique Manager, one must be a true leader in the boutique, sharing VCA values with the teams and acting as a true Ambassador of the Maison for the VCA team. This role will report to the Boutique Director and is based out of Toronto, Canada

Responsibilities

• Support the Boutique Director in planning and directing the day-to-day sales operations of the boutique and help the team achieve performance goals through feedback, coaching on the floor and maintaining proper coverage by optimal scheduling
• Provide excellent customer service, nurture the team, and elevate the shop experience to support sales growth
• Support and guide the team in all aspects of operations, including policy and procedure and corporate directives
• Responsible for liaising with the corporate office on stock levels, CRM initiatives and Operations
• Represent the Maison as an ambassador, network within the community, show perfect knowledge of the back-office operations and ensure products and displays are merchandised effectively to maximize sales

Qualifications

• Bachelor’s Degree
• Three to Four years of working in management in a fast-paced luxury environment
• Ability to elevate client experiences and nurture client relationships
• Ability to provide solutions to client’s needs
• Strong computer skills
• Ability to travel
• Strong networking and interpersonal skills

Currently, we are not sponsoring work visas. Applicants must have valid work authorization for employment in Canada.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

More than a job…it’s an experience!

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels.  By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.

The recruitment process:

Please complete an application on the Richemont Career Site.

Selected candidates will be contacted by the HR team for an interview.