Manager, Virtual Client Advisor

Pay Range:

The pay range for this job is $62500 – $97500 annually; actual pay is dependent on experience and geographic location.

Benefits:

Base pay is only one part of our employee value proposition, which includes a robust benefits package, above-market time off, flexible working arrangements, incentive compensation, where applicable, and varied learning opportunities.

Position Overview

The Manager, Virtual Client Advisor will be responsible for driving the success of the Virtual Client Advisor program through the leadership & development of the VCA team, identify & action opportunities to grow the business leveraging key customer insights, & and positively impact the culture of Clienteling & Connected Retail by acting as a resource to support cross-functional partners & initiatives.

Essential Duties & Responsibilities

• Identify & action key deliverables to drive the success and growth of the Virtual Client Advisor program as measured by topline sales, client retention, client reactivation, frequency, cross-sell, and SPH
• Develop a selling team to deliver proactive, topline sales growth through virtual client engagement with under-engaged, existing Ralph Lauren clients
• Foster a customer-centric VCA team culture that emphasizes inclusivity, learning, and professional growth.
• Develop all team members to have strong Luxury Selling & Service competencies in addition to strong Virtual Selling competencies
• Develop strong partnerships with Madison Avenue leadership and store teams & identify and action synergies to drive topline sales growth
• Track lapsed & beyond lapsed client activation strategy execution through reporting and regular touchpoints with key partners
• Foster a team culture that drives Notify Me program growth by liaising between customers & Sales Professionals; with success measured by request forwarding times, customer acquisition, topline sales, conversion, and close rates
• Develop & maintain expertise in key Ralph Lauren Retail initiatives & technologies to drive adoption & understanding both with your direct reports and others
• Act as a resource to support & drive Connected Retail initiatives
• Run, analyze and publish weekly selling reports
• Attend and participate in CD & VCA related meetings
• Consult & Contribute to Content Creation to support learning within key topics for fleet-wide impact
• Meet or Exceed personal sales goal
• This is an in-person position based out of our Madison Avenue stores reporting into Client Development Lead.

Experience, Skills & Knowledge

• Demonstrated track record of developing people & teams within a luxury retail context
• Track record of exceeding personal & team sales targets
• Willingness to be flexible and pivot across multiple tasks and priorities as necessary in fast-paced environment
• Demonstrates a “can-do” approach in being proactive with business growth opportunities
• Build and maintain relationships with cross-functional teams, Ability to build and foster effective working relationships with a wide range of personalities
• Excellent written and verbal communication skills
• Demonstrated aptitude for technology

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.