Responsibilities & Duties

Job Duties

• Assist the Personal Stylist in preparing and executing selling appointments
• Ring transactions at POS
• Process merchandise for Fashionphile Service
• Completing post appointment follow up, including order tracking, alterations, thank you notes
• Help organize appointment scheduling
• Enter and maintain precise clientele information
• Assist with Digital selling and Social media presence
• Assist in organizing gifting initiatives and experiences for Top Clients
• Ensure all unsold merchandise is returned to stock
• Ensure cleanliness of fitting rooms using housekeeping and maintenance services when necessary

Responsibilities & Duties

• Drives and ensures an Excellent Customer Experience throughout the store
  • Personally ensures clients have been properly welcomed and greeted, acting as a personal host at store entrances, high traffic spaces in a timely manner, and takes cues from customer and connects clients with Client Advisors
  • Ensures seamless transitions across service levels based on customer needs and areas of interest and that any requests/issues mentioned by the customer are immediately addressed
  • Serves in different areas of the store based on business needs (covering breaks, etc.) and ensures sales associates are dynamically covering all areas/categories on that floor

• Makes the customer experience easy 
  • Efficiently and graciously handles escalated issues by connecting customer with a member of the management team
  • Demonstrates timely follow-through on customer requests, questions and needs.
  • Support BOPIS and Curbside pickup, Alterations (online and pickups) in partnership with Operations team and Managers on duty

• Contribute to team’s success
  • Steps in as a partner to enhance and expedite the customer experience and support Fitting Room experiences when available
  • Transitions customer to appropriate associate based on service needs
  • Looks for opportunities to enhance the customer experience by introducing our services such as Alterations, Personalization, Food or Beverage, package carry-out or delivery, etc.

Qualifications

• Minimum 1 year of experience
• Experience in customer service-oriented roles with proven ability to sell product and services
• Familiar with and able to use retail and mobile technologies
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Competencies

Job Requirements

• Excellent organizational and follow up skills
• Excellent oral and written communication skills
• Computer and systems proficiency
• Fashion sensibility
• Previous sales or retail experience is a plus

Qualifications

• Fluent in English
• Experience working in a fast-paced environment
• Styling, fashion and/or fashion retail experience is required
• Experience with Microsoft Excel, Teams and Sharepoint
• Any additional duties and responsibilities including projects, tasks, and activities as required
• High School Diploma / equivalency required.
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Competencies

Passion for People

• Approaches each internal/external customer interaction in the spirit of developing a trusting, long-term relationship
• Strong problem-solving skills, takes ownership of internal/external customer problems and resolves them quickly
• Consistently displays responsible, honest and ethical behavior towards peers, customers, partners, vendors and others in the organization

Passion for Business

• Continually expands personal knowledge of new products, services, solutions and/or offers, and uses that knowledge to gain internal/external customers
• Stays up to date on digital tools and is willing to constantly learn new technology and try new ways of working
• Thinks creativity when faced with business challenges/opportunities; exhibits a “can-do” attitude and willingness to overcome challenges

Passion for Personal Growth

• Continuously builds skills and knowledge through training, coaching, and career experiences
• Conveys energy and enthusiasm for Neiman Marcus Group and personal work
• Adapts personal approach in response to diverse situations and people
• Responds to unexpected changes in work environment with creativity and resilience; Demonstrating flexibility and ability to adapt to changes

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Additional Information

1. • Posting Date: Apr 14, 2023
   • Overtime Status: Non-exempt