Specialist, People Solutions Group

Posted 1 week ago
New York
Market: NY - New York
Industry Segment: Department Stores, Luxury Fashion, Luxury Menswear
Category: Human Resources
Seniority: Associate
Job Type: Full time
Remote? Fully Remote

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

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Specialist, People Solutions Group
Saks Fifth Avenue
Department Stores, Luxury Fashion, Luxury Menswear
Full time
Posted 1 week ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Who We Are

Saks Fifth Avenue is a world-renowned destination for luxury fashion and personalized customer service. Since 1924, we have worked to deliver a one-of-a-kind shopping experience, driven by our mission to help our customers express their identities through relevant and inspiring style.

Saks Fifth Avenue’s stores offer an unparalleled selection of curated merchandise: fashion for women and men, beauty, jewelry and more. We showcase the world’s most desired brands and champion exciting new ones—over the years we’ve launched the careers of countless designers. Saks Fifth Avenue also offers luxury experiences, from spa services to beauty tutorials to fine dining to our legendary holiday windows and light show on Fifth Avenue.

But the essence of the Saks experience is working with our Style Advisors, who can curate and personalize the world of fashion for every customer’s tastes and needs. The People Solutions Group (PSG) maintains the central source of information for employee records and information regarding HR policies. The PSG Specialist will utilize the software product Cherwell to track and process incoming employee requests and offering self-service options for key changes, company forms, and information. Our ideal candidate is a natural problem solver with experience serving both exempt and non-exempt associates and working within a ticketing system. This candidate will possess effective communication skills and a sharp analytical acumen, as well as demonstrate a strong drive to reach timely resolutions while ensuring a positive customer experience.

Qualifications – External Who You Are:

  • A self starter who thrives in a fast-paced environment –
  • An out of the box thinker focused on serving your customer
  • A natural problem-solver with strong analytical and organizational skills
  • You enjoy being part of a collaborative and agile team and are comfortable working virtually/remotely
  • You take a proactive approach, and can prioritize effectively to meet deadlines

You Also Have:

  • 2+ years of experience in Human Resources (Associate relations, HR help desk, people effectiveness) Knowledge and experience developing, implementing, and working to SLA’s
  • Experience working collaboratively
  • Comfort working in various systems (Previous experience with Cherwell, Oracle, G-suite is a plus)

Your Life and Career at SFA:

  • Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!
  • Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
  • A culture that promotes a healthy, fulfilling work/life balance
  • Benefits package for all eligible full-time employees (including medical, vision and dental).
  • An amazing employee discount

About Saks Fifth Avenue

Saks Fifth Avenue first opened its doors in 1924, taking up a full city block on one of the world’s most prestigious shopping streets. Since then, Saks has changed the luxury retail game and become an icon of style and innovation—from world-famous window displays and impactful in-store art exhibitions to unforgettable, curated designer collections and a seamless online shopping experience.

The Saks team is at the cutting edge of high-end fashion, bringing the new luxury experience to customers far and wide. At the core of the Saks culture is a commitment to people—whether it’s surprising and delighting shoppers, supporting the growth of every team member or using the Saks platform to create change and champion causes.