Personal Stylist

Posted 1 week ago
Market: QC - Montreal
Industry Segment: Digital Fashion
Category: Retail Sales
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

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Personal Stylist
Digital Fashion
Full time
Posted 1 week ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Reporting to the Assistant Manager of Appointment Experience, the Personal Stylist is responsible for shaping exceptional appointment-based shopping experiences for our clientele as the foundation for cultivating meaningful client relationships. Acting as trusted advisors both in-store and online, Personal Stylists deliver best-in-class customer experience through their willingness and excitement to engage with clients, they contribute to team culture, and foster creative exploration of the SSENSE space and product catalogue. The personal stylist candidate will foster a positive work environment that embraces SSENSE brand values and achieves key company objectives.


Sales performance – 30%

  • Achieve appointment-model sales targets, KPIs and sell through for all in-store activations by ensuring excellent level of customer experience in line with SSENSE Montreal brand strategy.
  • Identify clienteling opportunities to increase your customer base satisfaction.
  • Act as a positive brand ambassador; develop and continuously elevate your quality of styling through product knowledge, adaptable styling, and seamless execution.

Customer experience – 40%

  • Create and execute personalised and unique styling experiences through providing exceptional customer interactions.
  • Cultivate genuine and loyal client relationships through client database management and engagement before, during and following client visits.
  • Assist with client issues for resolutions and win-win solutions that enhance customer experiences
  • Offer seamless communication and follow-through on client requests to drive the ultimate experience
  • Assist when necessary with visitor model operational activities, taking ownership to meet the promise to customers.

Operations – 20%

  • Ensure the point of sale experience is accurate and efficient, leveraging SSENSE Systems and technology as necessary.
  • Support with Brand launches, capsule collections & in-store activations
  • Support loss prevention in all areas of physical security, inventory management and transaction accuracy.
  • Ensure compliance of store operations, health and safety, maintenance and company policies.
  • Maintain current visual direction through communicating and ensuring highest standards of visual presentation.

Team leadership – 10%

  • Participate in building and developing best in class, client-centric teams
  • Drive collaboration between the selling roles and support roles


  • A minimum of 2 years experience operating as a Personal Stylist
  • Proven experience establishing trusting relationships and maintaining clientele
  • College or University degree in Fashion, Business, Management, or a related field is preferred
  • Experience with operating a POS system
  • Proven experience establishing trusting relationships in a multi-channel environment
  • Excellent knowledge of the labels carried by SSENSE including creative direction, history, and technical garment information
  • Ability to lift heavy boxes (15kg)
  • Excellent written and verbal communication skills in both English and French
  • Proficiency in Microsoft Office Suite, Google Suite, Web and computer-savviness
  • Hours/days of work can be varied due to the demands of the business


  • Exceptional interpersonal skills with a natural ability to build relationships with clients
  • Detail-oriented with strong time management and organisational skills
  • Team player with solid interpersonal skills
  • Customer-oriented with strong problem solving skills
  • Ability to work in a fast-paced environment, while delivering high level of customer service
  • Demonstrate a high degree of maturity and integrity.
  • Highly competent with technology and mobile applications.


SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.