Assistant, Personal Shopping

The Assistant, Personal Shopping provides partnership and administrative support to the Personal Shopper.

Specific responsibilities include (but are not limited to) the following:

• Schedule all appointments and maintain calendar of Personal Shopper
• Review and handle all correspondence including drafting of and producing official client invitations
• Speak on behalf of Personal Shopper via telephone or email while maintaining superior customer service and ensuring follow-up in a professional and timely manner
• Maintain Personal Shopper client profiles and information, track and interpret data to ensure accuracy
• Prepare and coordinate materials and merchandise for all client appointments ensuring standards are maintained
• Coordinate alterations, product transfers, COG’s, Holds and other services as required
• Other duties as assigned including errands as deemed necessary to maximize efficiency of Personal Shopper’s schedule/work
• Maintain merchandising standards in the Personal Shopping Suites and on the selling floor when removing and returning product
• Ensure the suites meet all Store Readiness requirements including overall maintenance and housekeeping
• Reduce or eliminate loss through effective loss prevention
• Attend PK session to become the expert
• Comply with all Health & Safety policies and requirements

The ideal candidate:

• High School diploma
• Previous retail experience preferred
• Advanced proficiency in MS Word, Excel, Power Point, Outlook, Internet
• Fully bilingual in French and in English.

The measures of success:

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients