Vice President, General Manager

Posted 2 weeks ago
Market: TX - Houston
Industry Segment: Department Stores, Luxury Fashion, Luxury Menswear
Category: Retail Store Management
Seniority: Manager, Vice President
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

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Vice President, General Manager
Neiman Marcus
Department Stores, Luxury Fashion, Luxury Menswear
Full time
Posted 2 weeks ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Summary Statement:

The Vice President, General Manager is responsible for driving the sales and profitability of a Neiman Marcus store. They do this by effectively leading, managing, and driving towards the shared goal of all Associates: to maximize store profitability by providing an exceptional sales experience. This role is also responsible for clearly communicating and guiding the team to achieve corporate objectives.



  • Owns overall people, product and placement, and sales promotion for entire store
  • Recognizes outstanding Associate performance, addresses opportunities for improvement, and quickly resolves issues
  • Tailors leadership style to appropriately set expectations and coach for growth for different levels of direct reports
  • Sets goals for team in alignment with department objectives and supports Associates in achieving them
  • Develops, motivates, and trains the management team in all aspects of the store
  • Provides consistent and frequent communication so all team members are aware of the store vision, goals, and expectations
  • Oversees overall scheduling expectations with sensitivity to promotional calendar and business needs

Customer Experience

  • Champions NMG culture and values and leads by example in order to create a friendly, upbeat atmosphere where customer service is consistent with Neiman Marcus standards
  • Partners with Store Leadership team and Regional team (e.g., Client Development) to fulfill store strategic efforts
  • Provides guidance regarding the floor coverage to team based on experience and best practices
  • Leads by example by building and maintaining positive and productive relationships with vendors, customers, merchants, etc.
  • Builds a customer service-driven team, overseeing customer service efforts and escalations
  • Seeks to help others by identifying and meeting the needs of the team, customers, partners, and the community
  • Champions the store’s new account and clientele acquisition programs and helps motivate the store team to meet these goals

Business Ownership

  • Oversees all Sales Experience initiatives at store (non-flagship)
  • Drives towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for the entire store
  • Oversees all aspects of merchandise and communications with merchant and vendor partners (e.g., presentation, returns, damages)
  • Manages Store Leadership team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence within team
  • Determines strategic objectives for the store and sets priorities accordingly
  • Continuously analyzes and develops understanding of internal and external customer behavior, trends, and preferences, adjusting processes and standards accordingly (e.g., focus programs)
  • Plans and executes store budget and sees to it that guidelines are being followed to minimize operating expenses and maximize revenue
  • Partners with Merchant and Planning Organization Leaders as well as Regional team to determine appropriate strategies and action plans for the store to yield positive results
  • Facilitates cross-functional communication across store departments to optimize collaborative efforts


  • 14+ years of relevant experience, luxury retail fashion experience preferred
  • Prior retail senior management experience required
  • Experience holding full profit and loss accountability preferred
  • Demonstrated change leadership within team and organization
  • Proven track record achieving results across multiple businesses
  • History of building, leading, motivating, and coaching teams to achieve objectives
  • Advanced business acumen and analytical skills
  • Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate business partners, and leading cross-functional large-scale initiatives
  • Excellent oral and written communication skills
  • Strong attention to detail
  • “Win together” mentality
  • Advanced proficiency with MS Office Product Suite
  • Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
  • Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Additional Information

  • Posting Date: Apr 18, 2023
  • Overtime Status: Exempt

About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.