Summary Statement:

The People Services Lead is responsible for being a business partner and driver for the People Lifecyle in all things Recruiting, Hiring, Associate Relations, Onboarding, Performance Management, and Development. This individual works cross-functionally with both the Store Associates and Leadership Team to advise and counsel. The People Services Lead is responsible for 1-2 stores and owns the day-to-day People Services activities within that store. They will work with People Services Market Leadership to implement new initiatives and ensure consistency across markets.

Culture and Engagement

• Leads engagement and recognition activities for all store Associates
• Champions Diversity and Belonging to build an environment where everyone is respected
• Champions change for store and enterprise-wide initiatives
• Exercises a high degree of confidentiality with sensitive information

Talent Management & Compliance

• Supports Store Leadership with identifying performance opportunities, prepares Managers to conduct performance conversations, and follows up throughout the performance process
• Maintains regular contact with Associates to stay aware of concerns and answer questions in a timely manner
• Completes Associate issue intake by listening, documenting, and collecting relevant details and escalates as needed
• Utilizes exceptional interpersonal skills to advise, counsel, and coach Associates
• Delivers difficult and / or complex messages to Associates and determines the appropriate communication channels for these messages in partnership with Store Leadership
• Enforces company policies and procedures, facilitating Associate and Manager understanding of them
• Maintains and utilizes knowledge of local and federal regulations to manage Human Resources policies and procedures

Recruitment and Training

• Recruits non-exempt candidates for open positions and assists Managers, as well as Candidates, throughout the selection process
• Pro-actively partners with store leadership and PS Manager to source talent in new and creative ways
• Prepares and processes new hire documentation and assigns appropriate access for all new hires
• Plans, schedules and participates in new hire orientation in conjunction with store leadership teams
• Coordinates and supports the onboarding experience for new employees in partnership with Market Trainer and store leadership
• Partners with cross-functional teams on training plans, executes, and tracks completion as applicable (i.e. compliance training)

HR Systems and Processes

• Updates Associate information (e.g., status changes, timekeeping, etc) in People Service systems
• Maintains accurate people data for expense allocations and reporting purposes
• Conducts audits to ensure store compliance with all federal, state and local requirements, including employment eligibility (I-9), people-related file maintenance, and required training
• Generates reports as needed or requested
• Maintains awareness of payroll and expense budget frequently

Total Rewards

• Responds to employee benefits questions and leads the annual benefits renewal and open enrollment process, as applicable
• Administers FMLA, ADA, Leave of Absence, and other local and federal regulations

Qualifications

• 1-3 years of relevant People Services experience
• Basic understanding of key local and federal employment laws
• Excellent oral and written communication skills
• Strong attention to detail
• Excellent interpersonal skills with ability to effectively and tactfully resolve conflict
• Motivated and results-driven
• “Win together” mentality
• HR systems experience a plus
• Basic proficiency with MS Office Product Suite, advanced proficiency preferred
• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
• Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays

Competencies

Passion for People

• Fosters a collaborative environment for Associates
• Builds and leverages relationships across the organization to get things done
• Resolves and addresses conflict in a timely manner
• Participates in and / or supports Manager with cascading communications to team
• Supports team in learning and developing job-related skills, using technology, and building personal goals
• Inspires and motivates team to achieve performance goals
• Takes ownership of internal and external customer problems and resolves them quickly
• Speaks with truth and candor, challenging the status quo as appropriate

Passion for Business

• Proactively seeks opportunities to increase team productivity and business growth
• Prioritizes and assigns tasks, using effective time management practices to drive team towards established deadlines
• Executes project tasks and activities with other coworkers
• Demonstrates ability to champion change initiatives