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BROBSTON GROUP

Customer Service Associate, Bal Harbour

Posted 7 days ago
Miami
Market: FL - Miami
Industry Segment: Luxury Watches and Jewelry
Category: Customer Service
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

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Customer Service Associate, Bal Harbour
Van Cleef & Arpels
Miami
Luxury Watches and Jewelry
Full time
Posted 7 days ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Are You a Good Match?

  • Do you have a passion for High Jewelry, Art & Culture?
  • Do you have experience with luxury products in your past?
  • Do you have strong attention to detail and thrive in a fast-paced environment?
  • If so, we’d love to get to know you!

Role Overview

A Customer Service Associate at Van Cleef & Arpels is a highly client facing role that ensures After Sales Service is handled efficiently and assists clients and Sales Team with solving client issues. The role provides to support to Sales Associates and to the Back-Office team as needed and assists in maintaining the store’s appearance. This role reports to the Boutique Director and is based out of Miami, FL.

Responsibilities

  • Manage product registration for repairs and maintenance
  • Obtain updates from service facilities and factories and assisting sales associates with client communications
  • Ensure that After Sales Service statistical information and inventory results are correct
  • Consult with Management or members of the Sales Team on related After Sales issues

Qualifications

  • A Bachelor’s degree is preferred
  • 2 years of experience in a Sales Administration or Customer Service role
  • Excellent organizational and communication skills
  • Ability to interface with clients in delicate situations
  • Proactive problem solving with the ability to multitask
  • Ability to effectively work independently and as a part of a small team
  • Strong computer skills and SAP knowledge is preferred
  • Prior experience is luxury watches or jewelry industry is preferred

The recruitment process:

  • Please complete an application on the Richemont Career Site.
  • Selected candidates will be contacted by the HR team for an interview.

About Van Cleef & Arpels

Van Cleef & Arpels was born in Paris’ place Vendôme in 1906, following Alfred Van Cleef’s marriage to Estelle Arpels in 1895. For over a century, their names have graced some of the finest High Jewelry ever created. Over the years, the Maison has remained faithful to a highly distinctive style characterized by creativity, refinement, poetry and enchantment. Whether inspired by nature, couture or the imagination, its collections evoke a timeless world of harmony and beauty. Today, this heritage is perpetuated by all those who contribute to Van Cleef & Arpels’ excellence.

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