Retail Operations Specialist

Posted 5 days ago
New York
Market: NY - New York
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Operations
Seniority: Associate
Job Type: Full time
Pay Range: $60,000.00 - $80,000.00 annually

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page
No data was found
Retail Operations Specialist
Loro Piana
New York
Luxury Fashion, Luxury Menswear
Full time
Posted 5 days ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description



The Retail Operations Specialist is responsible for overseeing operational excellence in the day to day in country execution of operations initiatives and leveraging best practices within the retail stores. In partnership with the stores’ leadership team, Regional Operations Managers and Retail Performance Directors, the role is responsible for liaising with global and regional groups and representing retail needs on projects as well as identifying and implementing systems and process improvements while ensuring optimal sales support.


Operation responsibilities:

  • Manage Operation daily tasks: store supply ordering process, including printed materials, office supplies, uniforms and stock keeping needs
  • Manage the store packaging ordering process, including forecast completion, and emergency orders
  • Approval of vendor invoices for stores
  • Operation Budget management
  • Conduct Operations Audits
  • Update Operation guidelines for process optimization
  • Ensure the product handling between Stores, from Store to Outlets, liaising with Local involved Functions
  • Aid in enforcing store policies & procedures, conduct store audits
  • Development & maintenance of operational training tools/systems
  • Assist in the project management/coordination of store openings
  • Sample sales and friends & family operation management: support before, during and after selling events
  • Logistical management of seasonal Sample Sales, including supply ordering, and scheduling with vendors/venue management
  • Partner with the Director of Retail Operations to execute day to day operational tasks and any changes or updates relating to special projects that will need to be implemented in stores. Ensure that all systems enhancements are clearly communicated and consistently implemented across all stores. Identify operational gaps and training needs to ensure consistency in our store
  • Communicate to all stores on operational updates, issues, compliance as it relates to new processes and procedural changes for the country
  • Support store team with proper process of inventory management
  • Identify opportunities for improving current processes and standardizing procedures to maximize resources and increase efficiencies in stores.
  • Identify ways to streamline operations and propose sustainable changes. Partner with central counterparts to establish best practices. (i.e. Global Sales Operations, Security, Internal Audit, etc.).
  • Partner with retail management on addressing operational questions or concerns on policies/procedures.

Operation Training Support:

  • Organize training library platform
  • Support in content creation and video editing
  • Manage training attendance
  • Create feedback surveys and quiz
  • Create tools and platforms to best support business initiatives

Additional information

Skills and abilities required:

  • College degree or equivalent
  • 3+ years of relevant retail experience, store experience is a plus
  • Ability to multitask under high pressure
  • Problem solving skills
  • Project management skills
  • Ability to effectively work independently, as well as within a team
  • Working knowledge of Microsoft Office Suite
  • Working knowledge of SAP
  • Able to travel 30%+

Additional Information:

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance and tenure.

About Loro Piana

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

Loro Piana has come to set the benchmark for the world’s finest yarns and fabrics, thanks to its tireless investments in raw materials and production, and continued technical innovation. The company controls every stage of production to its exacting standards, from the collection of the natural fibers, right down to the delivery of the finished products to its stores. Loro Piana’s commitment to the sustainability of these rare, exclusive fibers has resulted in long term conservation programs to safeguard the animals and their habitats. By forging exclusive partnerships with suppliers round the world, it supports and encourages ongoing research and development right from the source. Loro Piana uses these unique raw materials to produce its world-renowned textiles and exceptional luxury goods, which are all meticulously crafted in Italy by some of the country’s most skilful artisans. Tradition and innovation inspire the company’s uncompromising vision of quality.