Operations Associate

Responsibilities include:

• Regularly monitor the sales floor stock to ensure all pieces are represented with the current VM set.
• Communicate product stock level and product quality issues to the General Manager and Associate Manager when necessary to avoid shrink.
• Maintain a clean and organized stock room at all times.
• Perform all shipping/receiving tasks in an efficient, cost effective and timely manner.
• Re-organize BOH as needed in order to maximize efficiency and elevate the client experience.
• Assist in the preparation and execution of the store’s physical inventory and actively participate in resolving inventory discrepancies, adjustments for all cycle counts and differential reports.
• Assist in the general Key Holder responsibilities as needed such as, but not limited to: open/close the store, close out the POS, send the EOD report.
• Set the example of operation excellence by following policies & procedures while elevating the standards through use of proper tools & equipment.
• Support the sales team with various tasks such as running sizes, assisting at the cash wrap, advising on size and stock availability, etc.
• Process damages to company standard on a monthly basis.
• Process, track and communicate the progress of all repairs, both COG and stock with the ability to be customer facing as needed.
• Assist in preparing corporate finance packs to be sent bi-monthly.
• Demonstrate a high degree of professionalism in communication and teamwork when interacting with coworkers, clients and corporate partners.
• Monitor all store supply levels such as packaging, beverages, office supplies, etc. and communicate order needs in a timely manner to management.
• Process consolidations and transfers within all given deadlines ensuring proper prioritization and meticulous standards for packaging.
• Process customer shipments in line with company standards of excellence.
• Keep accurate and organized records documenting all stock movement as instructed.

Experience & Key Competencies:

• Minimum of two years experience in retail BOH environment – luxury experience preferred.
• Strong communication skills with the ability to build partnerships with associate and corporate partners.
• Computer skills to include operation of retail POS system, Word, Excel and email.
• Self-motivated, proactive in approach and processes a positive, can-do attitude.
• Ability to thrive within a high paced environment and multi-tasks with ease all while maintaining a balance of daily responsibilities.