Assistant Boutique Director

Role Overview

A Chloe Assistant Boutique Director is an ambassador of the Maison, in charge of welcoming every guest into the chloe family.

The Assistant Boutique Director supports the Boutique Director in leading the team and supervising boutiques operations to ensure successful business; They act as the boutique leader in the absence of the Boutique Director.

A Team Leader:

• Organizes energizing team briefings and ensures a consistent high level of motivation
• Maintains excellent level of product knowledge by all team members and follows up proper implementation of all needed product and commercial trainings
• Shadows sales on the floor to coach the team and identify further individual training needs
• Supports recruitment and induction of team
• Leads by exemplarity, ensures good team spirit, and translates Chloe attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact
• Is an active member of the Chloe community, shares best practices, asks questions, and provides support

An Operations Excellence Supervisor:

• Supervises impeccable boutique environment and teams grooming at any time of the day
• Proactively liaises with team and management to suggest improvements in operations, processes, or more globally on boutique environment
• Ensures implementation of all guidelines related to store and both management and sustainability
• Supervises all stock management related tasks
• Oversees compliance of established Richemont policies and standards

A Client Champion:

• Supports the team to initiate and develop long-term relationships with clients
• Monitors CRM targets for boutique, CRM Supervisor and per stylists and helps the team to reach them
• Supervises client database with consistent follow up of staff client books

An Omnichannel Business Promoter:

• Leads by example and supervises sales on the floor to improve business performance and customer service
• Ensures full engagement of the team with omnichannel services and gives feedback to the Boutique Director on individual performance
• Assists Boutique Director in analysing sales figures and co-creates monthly/quarterly/yearly action plan to improve business in line with Maison strategy
• Motivates the team in reaching boutique and individual targets and systematically follows up with each team member
• Actively participates in commercial activities and proactively proposes new ideas to improve business
• Is aware of local trading environment and competitors’ activities

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.