Assistant Boutique Director

Posted 5 days ago
New York
Market: NY - New York
Industry Segment: Luxury Fashion
Category: Retail Store Management
Seniority: Manager
Job Type: Full time
Pay Range: $70,000 - $90,000 annually

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

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Assistant Boutique Director
New York
Luxury Fashion
Full time
Posted 5 days ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Role Overview

A Chloe Assistant Boutique Director is an ambassador of the Maison, in charge of welcoming every guest into the chloe family.

The Assistant Boutique Director supports the Boutique Director in leading the team and supervising boutiques operations to ensure successful business; They act as the boutique leader in the absence of the Boutique Director.

A Team Leader:

  • Organizes energizing team briefings and ensures a consistent high level of motivation
  • Maintains excellent level of product knowledge by all team members and follows up proper implementation of all needed product and commercial trainings
  • Shadows sales on the floor to coach the team and identify further individual training needs
  • Supports recruitment and induction of team
  • Leads by exemplarity, ensures good team spirit, and translates Chloe attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact
  • Is an active member of the Chloe community, shares best practices, asks questions, and provides support

An Operations Excellence Supervisor:

  • Supervises impeccable boutique environment and teams grooming at any time of the day
  • Proactively liaises with team and management to suggest improvements in operations, processes, or more globally on boutique environment
  • Ensures implementation of all guidelines related to store and both management and sustainability
  • Supervises all stock management related tasks
  • Oversees compliance of established Richemont policies and standards

A Client Champion:

  • Supports the team to initiate and develop long-term relationships with clients
  • Monitors CRM targets for boutique, CRM Supervisor and per stylists and helps the team to reach them
  • Supervises client database with consistent follow up of staff client books

An Omnichannel Business Promoter:

  • Leads by example and supervises sales on the floor to improve business performance and customer service
  • Ensures full engagement of the team with omnichannel services and gives feedback to the Boutique Director on individual performance
  • Assists Boutique Director in analysing sales figures and co-creates monthly/quarterly/yearly action plan to improve business in line with Maison strategy
  • Motivates the team in reaching boutique and individual targets and systematically follows up with each team member
  • Actively participates in commercial activities and proactively proposes new ideas to improve business
  • Is aware of local trading environment and competitors’ activities

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

About Chloé

The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering. For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences.

Our founder’s forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women. Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our ultimate goal is to create beautiful products with meaningful impact for people and for the planet.