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BROBSTON GROUP

Retail Customer Service Coordinator

Posted 5 days ago
New York
Market: NY - New York
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Supply Chain and Logistics
Seniority: Coordinator
Job Type: Full time
Pay Range: $60,000 - $65,000 annually

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

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Retail Customer Service Coordinator
Dolce&Gabbana
New York
Luxury Fashion, Luxury Menswear
Full time
Posted 5 days ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Job Responsibilities:

  • Account Administration
    • Primary contact for several accounts including Wholesale (Department Stores and Specialty Boutiques), Corporate Retail and Ecommerce.
    • Liaise between sales team, buyers and counterparts at Italian HQ
    • Ensure timely follow through and problem solving
    • Maintain record keeping
    • Update and analyze business reports

  • Order Management
    • Entering and transmitting orders for all brand sales lines
    • Train and supervise temps
    • Work under deadline

  • EDI
    • Manage EDI Catalog
    • Match Edi orders with initial orders and communicate with buyers
    • Maintain records of EDI compliance with customer approvals/waivers

  • Shipping
    • Analyze daily inbounds and proactively release shipments
    • Monitor stock levels
    • Run, analyze and distribute shipping reports

  • Finance Support
    • Process customer invoicing
    • Work with accounts receivable to coordinate shipping with payments
    • Support research/reversal of chargebacks

  • After sales
    • Administer the 1-800 line, including repairs/inquiries and follow through up to resolution

Job Requirements:

  • Associate’s Degree or higher
  • Minimum 3 years experience in a similar role
  • Advanced Excel and Analytical skills are required
  • EDI knowledge and experience required
  • Exceptional organizational skills, high attention to detail and reliable work ethic
  • Efficient communication and reporting skills
  • Must be problem solving oriented
  • Works well and efficiently in a team and has a proactive attitude
  • Has an excellent customer service record
  • Must be able to multitask in a high-paced work environment
  • Comfortable working extended hours and weekends during busy seasons

About Dolce&Gabbana

Milan, 1984: a plaque outside a small office shows the surnames Dolce&Gabbana, almost as if it were a professional studio. Domenico Dolce and Stefano Gabbana, with only two million lire in their pockets, thus began to write the history of the brand that they would have founded shortly after, in 1985, giving life to an all-Italian dream made up of craftsmanship, tailoring tradition, Mediterranean culture, innovation instinct and a pinch of irony. The first clothing collections would follow over time with a wide and varied offer, an expression of dedication, study and research: a virtuous path that culminates in 2012 with the dream of high fashion.

Behind every Dolce&Gabbana creation lie the secrets of many crafts, the devotion to work, attention to detail and love for beauty. After more than thirty-five years, Dolce&Gabbana continues to be inspired by Italian art, traditions and culture by offering clothes, accessories, jewelry and watches that embody a unique heritage of knowledge and emotions.

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