About the Role:

Be a critical part of our expanding Fragrance & Beauty (F&B) community at CHANEL – “the ultimate House of Luxury.” You will play a leading role in our F&B Boutique by driving exceptional client experience through leadership, operational excellence and coaching while demonstrating a passion and curiosity for beauty.

What Impact You Can Create at CHANEL :

People Leadership & Development

• Key partner to Boutique Director, help to develop and lead team in conjunction with Boutique Director. Assume oversight of the boutique in the Director’s absence
• Successfully lead the team on the sales floor and support in floor coverage by demonstrating and providing superior service to every client, every day
• Foster a positive working environment that encourages diversity, mutual respect and team collaboration and is free of discrimination and harassment
• Leverage fluency in product, service and artistry skills to coach and support the team, elevating their skills and expertise to deliver an exceptional client experience

Business Development & Operations

• Manage time, establish priorities and delegate effectively in support of Boutique Director. Time spent should be 60% on the Sales Floor and 40% on Back of House operations
• Responsible for all operations of the sales floor including stock/re-stocking needs, areas of pride, etc
• Execute all operational responsibilities to ensure effectiveness and efficiencies across the board
• Operations lead for MMS system, communicating inventory and supply needs to Boutique Director, receiving, and checking in inventory, shipping and receiving and damages, etc.
• Establish and maintain an organized and controlled stock storage system
• Point person on all Standard Operating Procedures; uphold team to all standards and educate as needed
• Establish relationships with key corporate partners for ongoing operational support and day to day needs
• Key part in annual inventory reporting with partnership from the store team
• Assist Boutique Director in all event planning, coordination, orchestration, and execution

Client Experience

• Assist with creating a culture of service; provide a unique and memorable in store and after sales experience to every client, every day and at every point of sale
• Foster a culture of building relationships and personalizing client experiences
• Uphold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versa
• Co-ownership of all brand image, hygiene standards and visual merchandising requirements
• Attend seasonal seminars hosted by Education Executives and corporate meetings

You Are Energized By:

• Working in a highly collaborative retail environment
• Have a passion to build long lasting relationships
• Make things beautiful by providing the ultimate experience in store
• Shows fearless curiosity and has a willingness to learn and develop others

What You Will Bring To The Team:

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills
• Foreign language skills are preferred but not required
• Passion for the House of CHANEL , its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL

Position Requirements:

• Bachelor’s degree preferred, High School diploma or GED required
• 3+ years of leadership sales experience in a retail luxury environment and/or operational role preferred
• Strong organizational and communication skills
• Detail oriented and operationally savvy
• Ability to coach and lead
• Ability to handle multiple tasks and meet tight deadlines concurrently
• Must have flexible schedule with the ability to work late nights, weekends and some holidays
• Ability to lift-up to 10-20 pounds and stand for extended periods of time throughout the day

What Skills You Will Learn:

• Exposure to multiple boutique business functions and categories
• Growth in additional business and functional areas of the retail business
• Opportunity to collaborate and succeed as a team with colleagues and cross-functionally
• Further grow and develop your skill set with thoughtful career development workshops and self-directed learning modules

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

Benefits and Perks:

• Flexibility (flexible time options)
• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K, pension and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking