Senior Fragrance & Beauty Advisor, International Plaza

About the Role:

Be an essential part of our expanding Fragrance & Beauty (F&B) community at CHANEL – “the ultimate House of Luxury”

What Impact You Can Create at Chanel:

People & Business Development

• Educator and coach to F&B Advisors on product knowledge, artistry skills, Inside Beauty content, clienteling, and client experience
• Assist Boutique Director & Assistant Manager with training on all new launches and/or service platforms
• Responsible for providing the ultimate client experience both in the store and through client outreach
• Lead client service initiatives, including events and animation, and work with team to understand and execute client follow-up, top selling behaviors, etc
• Establish relationships with Education Executive and National Makeup Artists to continue learning of team following all in store events and development days
• Be an actively contributing team member; communicate professionally and foster a team environment of sharing and collaboration
• Meet or exceed monthly sales goals through individual and team sales

Client Experience

• Assist with creating a culture of service; provide a unique and memorable in store and after sales experience to every client, every day and at every point of sale by being the Host of the sales floor
• Set the standard for the team through a passion and eagerness to assist clients and ensure a welcoming environment exists on the floor
• Provide support to Boutique Director & Assistant Manager during event coordination and execution.
• Create client relationships, capturing names and information into Clienteling App and following up on products and their experience
• Monitor teams use of Clienteling App and be the point person of assistance/education when needed. Lead for CASS system
• Promote omni-channel service for the House of Chanel, referring clients to our fashion boutique or chanel.com
• Foster a culture of building relationships and personalizing client experiences
• Co-ownership of all brand image, hygiene standards and visual merchandising requirements
• Attend seasonal seminars hosted by Education team

You are Energized By:

• Educating and training others on product knowledge, artistry, clienteling and client experience.
• Eager to build long lasting relationships with clients and team members
• Ability to work in highly collaborative retail environment
• Make things beautiful by having an appreciation for art, beauty and luxury

What You Will Bring To The Team:

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills
• Foreign language skills are preferred but not required
• Passion for the House of CHANEL , its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL

Position Requirements:

• 3+ years’ experience in the Beauty industry
• Artistry skills required; product knowledge preferred
• Ability to Influence others
• Must have flexible schedule with the ability to work late nights, weekends, and some holidays
• Ability to lift-up to 10-20 pounds and stand for extended periods of time throughout the day

What Skills You Will Learn:

• Exposure to multiple boutique business functions and categories
• Growth in additional business and functional areas of the retail business
• Opportunity to collaborate and succeed as a team with colleagues and cross-functionally
• Further grow and develop your skill set with thoughtful career development workshops and self-directed learning modules

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL , we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the Us that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community:

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMa film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

Benefits and Perks:

• Flexibility (flexible time options)
• Wellbeing resources include dedicated paid time off for wellbeing and a Wellbeing fund.
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K, pension and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking